Cashier/Dispatcher - The Ritz Carlton - Key Biscayne

Metropolis Technologies•KEY BISCAYNE, FL

4d•Onsite

About The Position

As a Valet Dispatcher, coordinate the parking and retrieval of guest vehicles by Valet Attendants and secure and track vehicle keys. The position is based at The Ritz Carlton in Key Biscayne and pays $14.00 per hour. The schedule is flexible AM/PM. The role also involves processing valet fees when applicable, assisting guests, keeping the work area clean, and supporting supervisors and managers with additional duties as assigned.

Requirements

Less than a high school education, or one month of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one situations to customers and employees.
Ability to respond effectively and positively to customer problems or complaints.
Ability to add and subtract two-digit numbers and multiply and divide using tens and hundreds, including handling American currency.
Ability to use a clock and, if applicable, a calculator or credit card machine to handle transactions.
Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public.
Ability to follow detailed standard written or oral instructions using common-sense understanding, and to adapt to workplace changes, delays, or unexpected events.
Maintain a neat, clean appearance and wear a complete uniform.
A valid state-issued driver’s license with a current address and acceptable driving record is required only if expected to drive a company vehicle or on company business.

Nice To Haves

Prior valet driving experience is preferred.

Responsibilities

Dispatch Valet Attendants promptly to park and retrieve guest vehicles.
Monitor guest wait times to ensure they meet the property’s service standard.
Secure and keep track of guest vehicle keys.
Accept and process valet fees, if applicable.
Answer the telephone using proper telephone etiquette.
Inform customers of valet rates and provide directions using knowledge of local streets, landmarks, and freeways when needed.
Respond promptly and courteously to customer questions and issues.
Report known accidents, observed or suspected policy violations, safety hazards, and unusual occurrences to supervisors or managers.
Assist the Ramp Supervisor in maintaining a clear ramp area by sending runners to the front door.
Help maintain the cleanliness of the area around the garage office.
Arrive on time for every scheduled workday and maintain a neat, clean appearance in complete uniform during shifts.
Assist supervisors and managers with additional duties as assigned.