CASHIER/BDC

Seminole Chevrolet•Sanford, FL

10d

About The Position

The Automotive Cashier / BDC Representative is responsible for delivering exceptional customer service by handling cashier transactions, answering inbound calls, scheduling appointments, and supporting dealership sales and service operations. This role serves as a key point of contact for customers and helps drive dealership traffic through effective communication and appointment coordination.

Requirements

Exceptional customer service skills
Ability to handle cashier transactions accurately
Proficiency in answering inbound calls
Skill in scheduling appointments
Support dealership sales and service operations
Effective communication skills
Ability to reconcile and balance cash drawer daily
Ability to close repair orders and service invoices
Maintain accurate accounting and transaction records
Assist customers with billing questions and payment inquiries
Ensure transactions comply with dealership policies and procedures
Professional and prompt answering of inbound phone calls
Ability to schedule and confirm service appointments
Make outbound follow-up calls
Maintain accurate customer records in CRM systems
Coordinate customer communication between departments
Follow dealership scripts and processes
Monitor lead activity and ensure timely follow-up
Promote dealership products, services, specials, and customer retention programs
Provide a professional, friendly, and positive customer experience
Handle customer concerns with patience and professionalism
Maintain confidentiality of customer and dealership information
Build strong customer relationships

Responsibilities

Process customer payments accurately via cash, check, credit card, or financing methods.
Issue receipts, refunds, and change when applicable.
Reconcile and balance cash drawer daily.
Close repair orders and service invoices.
Maintain accurate accounting and transaction records.
Assist customers with billing questions and payment inquiries.
Ensure all transactions comply with dealership policies and procedures.
Answer inbound phone calls professionally and promptly.
Schedule and confirm service appointments.
Make outbound follow-up calls to customers regarding appointments, missed appointments, declined services, and marketing campaigns.
Maintain accurate customer records in CRM systems.
Coordinate customer communication between sales, service advisors, and management teams.
Follow dealership scripts and processes to maximize appointment show rates.
Monitor lead activity and ensure timely follow-up.
Promote dealership products, services, specials, and customer retention programs.
Provide a professional, friendly, and positive customer experience at all times.
Handle customer concerns with patience and professionalism.
Maintain confidentiality of customer and dealership information.
Build strong customer relationships to encourage repeat business and referrals.