Cash Service Representative - Teller Services

INOVA FEDERAL CREDIT UNION•Elkhart, IN

7d•Onsite

About The Position

Teller Services LLC is hiring a full-time Cash Service Representative (Teller) to support teller operations at INOVA Federal Credit Union’s CR 6 and CR 17 locations in Elkhart, Indiana. This position serves as a primary point of contact for members, providing friendly, accurate, and efficient service while processing financial transactions, answering questions, and helping with everyday banking needs. The role supports daily teller operations, cash management, member assistance, account-related inquiries, and referrals to appropriate team members. The schedule is Monday through Friday, with occasional Saturdays as needed based on operational requirements. Employees may occasionally be scheduled before opening or after closing to support department operations. Teller Services LLC is a separate employer from INOVA Federal Credit Union; employees in this role are not eligible for INOVA-specific employee benefits or INOVA’s 401(k) plan. Benefits are provided through Teller Services LLC’s applicable benefit programs. Employees may be required to establish and maintain an applicable credit union membership savings account as a condition of employment, where required. Applicants must be legally authorized to work in the United States.

Requirements

High school diploma or equivalent.
Strong customer service and relationship-building skills.
Clear and professional verbal communication skills.
Strong attention to detail and commitment to accuracy.
Basic math skills and ability to count and balance cash accurately.
Ability to follow established procedures and maintain confidentiality.
Ability to identify discrepancies and communicate concerns appropriately.
Strong organizational skills and ability to manage multiple responsibilities.
Ability to learn and navigate computer systems and transaction-processing platforms.
Ability to remain professional and patient when assisting members with questions or concerns.
Positive attitude, dependability, and willingness to learn.
Ability to work independently while contributing to a collaborative team environment.
Commitment to reliable service and security of member transactions.
Legally authorized to work in the United States.
Establish and maintain the applicable credit union membership savings account as a condition of employment, where required.

Nice To Haves

Previous cash-handling or customer service experience.
Experience in banking, financial services, retail, or another customer-facing environment.

Responsibilities

Provide friendly, professional, and efficient service to members.
Process deposits, withdrawals, loan payments, transfers, and other financial transactions accurately and efficiently.
Receive, count, verify, and distribute cash while maintaining an accurate cash drawer.
Balance cash drawers and investigate and report discrepancies according to established procedures.
Assist members with routine account-related questions, transaction requests, and everyday banking needs.
Provide accurate information about available products, services, account requirements, and procedures.
Identify opportunities to connect members with appropriate products and services based on their needs.
Refer members to appropriate credit union team members for assistance with accounts, lending, or other financial services.
Maintain knowledge of teller procedures, transaction processing, security practices, and cash-handling requirements.
Verify member information and follow identification and authentication procedures.
Maintain confidentiality and safeguard member information, cash, and other financial assets.
Follow established policies, procedures, internal controls, and applicable regulatory requirements.
Maintain an organized, professional, and secure teller workstation.
Collaborate with team members to support daily operations and consistent service.
Manage transaction volume while maintaining accuracy, efficiency, and attention to detail.
Participate in training and ongoing development.
Support operational needs and perform other duties as assigned.