Cash Posting Specialist- Hybrid

Concentra • Cranston, RI

3d • Hybrid

About The Position

The Cash Posting Specialist, also referred to as the Cash Application Representative, posts, reconsiders, and adjusts all payment types in the Concentra Practice Management system accurately and promptly while maintaining posting levels in accordance with company policy. The role applies payments and adjustments, balances daily transactions, handles unidentified cash, identifies reconsiderations and incorrect payments, and meets departmental productivity and close deadlines. The position requires careful handling of confidential information, including HIPAA and PHI, and may involve training and staff development support.

This role is hybrid. The position offers an hourly base compensation range of $21.00 to $23.00, depending on job-related factors such as experience, work location, and seniority. Concentra provides reasonable accommodations for applicants and employees with disabilities and is an equal opportunity employer.

Requirements

• High school diploma or GED equivalent.
• Customarily at least six months of demonstrated medical revenue cycle experience.
• Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills and ability to interact with people tactfully and professionally.
• Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
• Familiarity with Microsoft Excel, Outlook, and Word.
• Ability to communicate effectively.
• Excellent time management, writing, and documentation skills.
• Strong attention to detail and sense of urgency.
• Ability to operate a 10-key numeric pad by touch.
• Ability to work under tight time schedules and demonstrate strong decision-making and problem-solving skills.
• Ability to work independently and as a team player, and handle multiple tasks, projects, duties, and priorities.
• Demonstrated service mentality, initiative, and flexibility.

Nice To Haves

• Specialty training in medical billing and posting.

Responsibilities

• Apply payments to appropriate accounts, including workers’ compensation, patient/private/group health, cash and credit card, and employer/contract accounts.
• Transfer payments to other Central Business Offices as appropriate.
• Apply zero-pay EOBs with appropriate reasons and post payments and adjustments according to remittances or EOBs.
• Record payments accurately and promptly, manually post daily cash assignments, and maintain posting levels per company policy.
• Read and interpret EOBs, balance transactions, and resolve posting errors.
• Manage unidentified cash and payments received without supporting documentation.
• Post 100% denials and short-paid charges.
• Post and balance payments received by mail from patients, customers, and insurance companies; ensure receipt totals match check totals.
• Close daily payments and batches and balance daily posting against internal control totals.
• Identify daily EOBs requiring reconsideration and prepare and distribute reconsiderations to the appropriate carrier, TPA, or department, as applicable to the CBO process.
• Maintain the Status Report where Cash Posting and Reconsideration duties are combined.
• Identify incorrect payments and billing caused by changes such as address changes or pricing changes.
• Submit employer/contract changes for verification according to the customer service package.
• Escalate issues that prevent accurate cash application to leadership.
• Apply appropriate workers’ compensation and employer/contract adjustments, including Focus, First Health, CCN, contractual, customer service, and price adjustments.
• File monthly batches and ensure adjustment requests have proper supporting documentation.
• Meet or exceed departmental productivity standards and meet monthly, quarterly, and year-end close deadlines related to cash application.
• Aid in all areas of training and staff development.

Benefits

• 401(k) retirement plan with employer match
• Medical, vision, prescription, telehealth, and dental plans
• Life and disability insurance
• Paid time off and extended illness days
• Colleague referral bonus program
• Tuition reimbursement
• Commuter benefits
• Dependent care spending account
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED