Cash Posting Specialist- Hybrid

Concentra • Columbus, OH

4d • $21 - $23 • Hybrid

About The Position

The Cash Posting Specialist, also described as a Cash Application Representative, posts, reconsiders, and adjusts all payment types in the Concentra Practice Management system accurately and on time while maintaining posting levels required by company policy. The role handles payments and adjustments for workers’ compensation, patients and health plans, and employer or contract accounts; balances and closes daily payments and batches; resolves posting errors; and manages unidentified cash and supporting documentation.

Depending on the Central Business Office’s process, the position also identifies and distributes EOBs for reconsideration, prepares and disburses reconsiderations to the appropriate carrier or third-party administrator, and maintains status reports. The specialist identifies incorrect payments or billing related to changes, submits employer or contract changes for verification, applies appropriate adjustments, escalates issues that prevent accurate cash application, and files monthly batches. The role must meet departmental productivity standards and monthly, quarterly, and year-end close deadlines. Duties may change at any time with or without notice.

This position involves access to confidential and critical information and requires ongoing discretion and secure information management. Concentra provides reasonable accommodations for applicants and employees with disabilities and is an equal opportunity employer.

Requirements

• High school diploma or GED equivalent.
• At least six months of demonstrated medical revenue cycle experience.
• Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose solutions.
• Strong customer service skills and the ability to interact with tact and professionalism.
• Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
• Familiarity with Microsoft Excel, Outlook, and Word.
• Ability to communicate effectively.
• Excellent time management skills.
• Excellent writing and documentation skills.
• Strong attention to detail.
• Ability to operate a 10-key numeric pad by touch.
• Ability to work under tight time schedules.
• Outstanding decision-making and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks, projects, duties, and priorities.
• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.

Nice To Haves

• Specialty training in medical billing and posting.

Responsibilities

• Apply payments to appropriate workers’ compensation, patient/private/group health, and employer or contract accounts.
• Transfer payments to other Central Business Offices.
• Apply zero-pay EOBs and appropriate zero-pay reasons.
• Ensure payments are recorded accurately and promptly.
• Manually post daily cash assignments and post cash and adjustments according to remittances or EOBs.
• Read and interpret EOBs, balance accounts, and resolve posting errors.
• Balance daily posting against internal control totals.
• Manage unidentified cash and payments received without supporting information.
• Post 100% denials and short-paid charges.
• Post and balance payments received by mail from patients, customers, and insurance companies.
• Post receipts and ensure totals match check amounts.
• Close daily payments and batches.
• Identify daily EOBs requiring reconsideration.
• Where cash posting and reconsideration duties are combined, prepare and distribute daily reconsiderations to the appropriate carrier or TPA and maintain the status report.
• Where cash posting and reconsideration duties are separate, identify EOBs requiring reconsideration and copy and distribute them to the appropriate department.
• Identify incorrect payments and billing related to changes such as address or pricing changes.
• Submit employer or contract changes for verification according to the customer service package.
• Escalate issues that prevent accurate cash application to leadership.
• Apply appropriate workers’ compensation adjustments, including Focus, First Health, CCN, and contractual adjustments.
• Apply appropriate employer or contract adjustments, including customer service and price adjustments.
• File monthly batches.
• Ensure adjustment requests have proper supporting documentation.
• Meet or exceed departmental productivity standards.
• Meet monthly, quarterly, and year-end close deadlines related to cash application duties.
• Aid in training and staff development across all areas.

Benefits

• 401(k) retirement plan with employer match
• Medical, vision, prescription, telehealth, and dental plans
• Life and disability insurance
• Paid time off and extended illness days
• Colleague referral bonus program
• Tuition reimbursement
• Commuter benefits
• Dependent care spending account
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED