Cash Posting Representative

Mountain Management Services • Chattanooga, TN

3d • $16 - $22

About The Position

The Cash Posting Representative reviews and posts payments and write-offs or adjustments from insurance and patients, supporting accurate cash posting and revenue-cycle processes. The role reviews Explanation of Benefits (EOBs) and Electronic Remittance Advice (ERAs), payment and adjustment information, insurance contracts and benefits, and account comments. It also posts and tracks electronic funds transfer (EFT) information and validates EFTs for accuracy, follows approval protocols for non-routine adjustments, completes daily posting logs and quarterly cash-handling audits, and reports audit findings to a Supervisor.

The representative researches unusual, complex, or escalated issues, resolving them within the scope of the role or escalating them according to established procedures. The role requires documenting activities and findings, maintaining account-documentation integrity and medical-record confidentiality, and meeting quality and productivity standards for timely and accurate payment posting. The representative maintains knowledge of applicable regulations and cash-posting practices, including HIPAA, signature-on-file requirements, insurance reimbursement terms, contractual adjustments, and remittance advice details. The role also involves maintaining professional relationships with clinics, colleagues, and other stakeholders to resolve issues, and may include supporting other Revenue Cycle areas depending on role and Epic training.

Requirements

• High school graduation or GED upon hire.

Nice To Haves

• One to three years of revenue-cycle or related work experience demonstrating the requisite job knowledge and abilities.
• Graduation from a post-high-school program in medical billing or another business-related field.

Responsibilities

• Conduct appropriate reviews using critical thinking to determine how to transfer payments.
• Review and post insurance and patient payments, write-offs, and adjustments.
• Review EOBs and ERAs, payments, adjustments, insurance contracts and contracting-system information, insurance benefits, and account comments; gather additional information as necessary.
• Post and track EFT information and validate EFTs for accuracy.
• Follow write-off approval protocols for non-routine adjustments.
• Complete daily posting logs and quarterly cash-handling audits, and report findings to the Supervisor.
• Identify and research unusual, complex, or escalated issues; resolve issues within the role’s authority or escalate them according to established procedures.
• Notify the Supervisor or Manager of ongoing issues and concerns as appropriate.
• Document activities and findings according to policies and procedures, maintain account-documentation integrity, and protect the confidentiality of medical records.
• Meet quality-assurance and productivity standards for timely and accurate payment posting.
• Maintain current knowledge of applicable internal, industry, and government regulations, cash-posting processes, insurance reimbursement terms, contractual adjustments, and remittance advice details.
• Maintain professional relationships with peers, clinics, FMG staff, and other stakeholders to resolve issues.
• Support other Revenue Cycle areas when called upon, depending on role and Epic training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED