Cash Applications Specialist I

GreatAmerica•Cedar Rapids, IA

8d•Hybrid

About The Position

GreatAmerica is an entrepreneurial equipment-financing company serving businesses across the United States and providing customer service through a principle-centered, team-based approach. The Cash Applications Specialist I owns cash application duties for GFSC, applying payments quickly and accurately to support accurate invoicing, delinquency reporting, and timely late-charge posting. The role involves working with internal and external customers and building those relationships. The specialist uses systems supporting different contract types, with a focus on Infolease, ServiceCloud, Lockbox Reporter, and other cash-application platforms. Responsibilities include applying payments from multiple sources, balancing posting files, assisting with reconciliations, setting up customer ACH banking information, processing returned payments, posting cash journal entries, performing quality checks, and responding to customer inquiries and team requests. The role also supports routine disposition tasks and cross-functional efforts as assigned.

Requirements

High school diploma or equivalent required.
One to three years of experience or an equivalent combination of education and experience required.
Computer skills with Excel, Word, Access, Outlook, Infolease, SharePoint, PBS, and OnBase.
Ability to use a ten-key calculator.
Ability to multitask and work in a fast-paced environment.
Ability to meet deadlines.
Ability to be a strong, positive team player.
Takes initiative.

Nice To Haves

Two-year college education desired.
Basic understanding of systems used by Cash to service various contract types, especially Infolease, ServiceCloud, Lockbox Reporter, and other cash-application platforms.
Understanding of lessors and differing needs based on industry or customer preference.

Responsibilities

Apply payments received through Lockbox, ACH, Phone Pay, Bill Pay, and Live methods in conjunction with lease agreements.
Reformat and balance daily posting files from banks, the Phone Pay portal, ACH, and other sources.
Assist with daily reconciliations to ensure payment applications are complete and accurate.
Set up customer banking information for ACH processing and generate and transmit withdrawal files.
Process returned-payment notifications from various sources.
Post cash journal entries reflecting payment-application activity.
Assist with routine quality-control checks to ensure accuracy and a superior customer experience.
Pull and balance [the job description does not specify what is to be pulled and balanced].
Assist with basic daily and monthly disposition tasks as needed.
Complete work orders, cases, emails, and other requests submitted to the Cash Team.
Respond to customer inquiries and research requests.
Participate in cross-functional team efforts as required and assigned, while following GreatAmerica principles.