Caseworker

Cencora • Remote, AB

3d

About The Position

The Caseworker role involves managing assigned projects and/or cases, adhering to general company processes, and providing telephone support. This includes implementing call-centre programs to assist patients, healthcare professionals, and funding bodies with funding and access issues, as well as compliance programs. The role requires administering case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers. Additionally, the Caseworker will implement market research initiatives, document activities in a database, participate in training, provide feedback on processes, communicate case management during absences, and assist in training new caseworkers. Reporting Adverse Events is also a key responsibility.

Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
• A minimum of one (1) year experience in customer service.
• Ability to multitask.
• Attention to detail.
• Strong Problem solving skills.
• Working knowledge of Word, Excel and Outlook.

Nice To Haves

• Bilingual (French/ English) an asset.
• Experience in the medical and pharmaceutical field is an asset.
• Advanced knowledge of pharmaceutical distribution industry.
• Working knowledge of automated warehouse operating system.
• Strong business and financial acumen.
• Strong analytical and mathematical skills.
• Effective interpersonal and leadership skills.
• Ability to consistently meet deadlines.
• Excellent presentation skills.
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs.

Responsibilities

• Management of the assigned projects and/or cases.
• Adherence to the general company processes.
• Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals.
• Document each activity in program specific database.
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
• Responsible to report all Adverse Events to the assigned units/departments.
• The Caseworker will also be assigned other duties and tasks as required from time to time.

Benefits

• Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
• Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
• Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree