Casework Technician

State of North Carolina • Wilson, NC

2d • Hybrid

About The Position

This position serves as a Casework Technician for the Wilson office supporting the caseloads. The primary purpose of this position is to provide technical and para-professional support to managerial, supervisory, and professional staff located in this office for assisting persons with disabilities to achieve identified goals.

Requirements

• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

• Demonstrated experience performing routine office support functions
• Previous experience in establishing and maintaining effective working relationships with staff members and the public.

Responsibilities

• Interviewing consumers and gathering diagnostic reports to assist counselors with determining eligibility and developing individualized plans for employment
• Documenting casework and provisions of substantial services
• Providing follow-up with consumers, employers, vendors and other agency personnel as needed
• Provide support as designated by the counselor, working with community employers using the dual customer approach to place consumers with disabilities in appropriate jobs for successful outcomes
• Inputting casework data into relevant applications throughout the rehabilitation process
• Preparing documents including authorizations, processing billing for payment and correspondences as needed and completing all related administrative tasks.

Benefits

• health insurance options
• standard and supplemental retirement plans
• NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
• paid vacation
• sick leave
• community service leave
• paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED