Casework Technician

State of North Carolina•Guilford County, NC

2d•Onsite

About The Position

This position is located in High Point, Guilford County, and provides casework support to Rehabilitation Counselors in the Division of Employment and Independence for People with Disabilities. The role supports counselor caseloads and general office needs, requiring knowledge of community resources and local employers and the ability to communicate with people from diverse backgrounds. The position is funded in part through federal funds.

Requirements

High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.

Nice To Haves

Experience engaging with individuals from underserved, marginalized, or disability communities, with cultural sensitivity, empathy, and awareness of access and inclusion barriers.
Proficiency in routine administrative and office support functions, including data entry, document preparation, scheduling, and filing, with accuracy and attention to detail.
Ability to provide effective front-line service to the public, respond to inquiries, resolve concerns, and maintain professionalism in diverse and fast-paced environments.

Responsibilities

Interview consumers and gather diagnostic data to help counselors determine eligibility and necessary rehabilitation or independent living services.
Assist in developing written service plans with consumers and their parents or guardians, and enter casework data into relevant applications throughout the rehabilitation process.
Prepare documents, including authorizations and correspondence, and complete related administrative tasks in coordination with the processing assistant.
Monitor consumers’ progress throughout service delivery.
Work with community partners to help individuals with disabilities become suitably employed.
Document service delivery and case progress in the case management system in accordance with agency policy.