Casework Technician

State of North Carolina•Durham, NC

4d•$39,244 - $68,679•Onsite

About The Position

The Casework Technician provides casework support to Rehabilitation Counselors in the Durham County, Durham unit of the Division of Employment and Independence for People with Disabilities. The position supports counselor caseloads and office needs, requiring knowledge of community resources and local employers and the ability to communicate with people from diverse backgrounds. The role assists people with disabilities through the rehabilitation service process and supports their pursuit of suitable employment.

Requirements

High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.
Ability to communicate with individuals from diverse backgrounds.
Knowledge of community resources and local employers.

Nice To Haves

Experience engaging with underserved, marginalized, or disability communities, demonstrating cultural sensitivity, empathy, and awareness of access and inclusion barriers.
Proficiency in routine administrative and office support functions, such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail.
Ability to provide effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in diverse and fast-paced environments.

Responsibilities

Interview consumers and gather diagnostic data to assist counselors in determining eligibility and required rehabilitation services.
Help develop written service plans with consumers and, where applicable, their parents or guardians; enter casework data into relevant applications throughout the rehabilitation process.
Prepare documents, including authorizations and correspondence, and complete related administrative tasks with the processing assistant.
Monitor consumers’ progress throughout service delivery.
Work directly with community partners to help individuals with disabilities become suitably employed.
Document service delivery and case progress in the case management system in accordance with agency policy.
Provide support for counselor caseloads and general office needs.