Casework Technician
About The Position
The Casework Technician is based in Surry County in Mount Airy, at a satellite office of the Winston Salem unit. The position provides casework support to Rehabilitation Counselors, supports caseloads, and assists with office needs. It requires knowledge of community resources and local employers, along with the ability to communicate with individuals from diverse backgrounds. The role supports people with disabilities through the rehabilitation and independent-living service process. The technician gathers information, helps prepare service plans and case documentation, monitors progress, and works with community partners to support suitable employment.
Requirements
- High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.
Nice To Haves
- Experience engaging with individuals from underserved, marginalized, or disability communities, demonstrating cultural sensitivity, empathy, and awareness of access and inclusion barriers.
- Proficiency in routine administrative and office support functions, such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail.
- Ability to provide effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in diverse and fast-paced environments.
Responsibilities
- Interview consumers and gather diagnostic data to help counselors determine eligibility and required rehabilitation or independent-living services.
- Assist with developing written service plans in conjunction with the consumer and, when applicable, a parent or guardian.
- Enter casework data into relevant applications throughout the rehabilitation process.
- Prepare documents, including authorizations and correspondence, and complete related administrative tasks in coordination with the processing assistant.
- Monitor consumers’ progress throughout service delivery.
- Work directly with community partners to assist individuals with disabilities in becoming suitably employed.
- Document service delivery and case progress in the case management system in accordance with agency policy.
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program with pre-tax benefits
- Paid vacation leave
- Paid sick leave
- Paid community service leave
- Paid parental leave for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
