Casework Technician
About The Position
This position is located in the Durham County, Durham unit, and provides casework support to Rehabilitation Counselors. The role supports counselor caseloads and the office’s administrative needs. It requires knowledge of community resources and local employers, along with the ability to communicate with people from diverse backgrounds. The Casework Technician helps individuals with disabilities progress toward suitable employment by supporting the rehabilitation process, coordinating with consumers and community partners, and documenting services and case progress in the agency’s case management system.
Requirements
- High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.
- Ability to communicate with individuals from diverse backgrounds.
- Knowledge of community resources and local employers.
Nice To Haves
- Experience engaging with individuals from underserved, marginalized, or disability communities, with cultural sensitivity, empathy, and awareness of access and inclusion barriers.
- Proficiency in routine administrative and office support functions, such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail.
- Ability to provide effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in diverse and fast-paced environments.
Responsibilities
- Interview consumers and gather diagnostic data to assist counselors in determining eligibility and required rehabilitation services.
- Assist in developing written service plans with consumers and, when applicable, their parents or guardians; enter casework data into relevant applications throughout the rehabilitation process.
- Prepare documents, including authorizations and correspondence, and complete related administrative tasks in coordination with the processing assistant.
- Monitor consumers’ progress throughout service delivery.
- Work directly with community partners to help individuals with disabilities become suitably employed.
- Document service delivery and case progress in the case management system in accordance with agency policy.
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex benefits program
- Paid vacation leave
- Paid sick leave
- Paid community service leave
- Paid parental leave for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
