Case/Social Worker - Welfare

TEKsystems•Dublin, OH

7d•$20 - $25•Hybrid

About The Position

The Case/Social Worker - Welfare provides administrative support services to child welfare departments by completing incoming requests, managed as tickets, accurately and promptly. The role includes records requests, document and data processing in state systems, referral support, community resource research, visit documentation, case audits, and specialist ticket work such as case research, placement assistance, and supervision support. The position requires proactive, professional communication with case workers and other involved parties, clear ticket documentation, careful handling of confidential information, and collaboration in an inclusive and equitable environment. The role is a contract position based in Dublin, Ohio, with a hybrid workplace arrangement and occasional travel.

Requirements

Strong organizational skills and attention to detail, with the ability to manage time efficiently and work with a sense of urgency.
Self-motivation and resourcefulness, with the ability to multitask and adapt quickly to changing environments.
Proficiency with computer equipment, Microsoft Office applications, and Microsoft Teams.
Ability to take action and follow through on resolving issues.
Ability to foster a collaborative work environment.
Strong written and verbal communication skills, including the ability to communicate concisely and professionally with different audiences.
Ability to maintain confidentiality and handle sensitive information discreetly, and to build positive relationships with team members and clients from varied backgrounds.
Willingness and ability to travel occasionally.
Ability to sit or stand for extended periods.
Valid driver's license, reliable transportation, and full coverage auto insurance.
Authorization to work in the United States.
Reliable cell phone available for communication as needed.

Responsibilities

Provide support services to child welfare departments, including records requests, document and data processing into state systems, referral support, community resource research, visit documentation, and case audits.
Monitor, respond to, and prioritize requests from agency staff, creating and managing tickets and communicating professionally throughout the process.
Complete administrative ticket tasks, including entering, reviewing, processing, uploading, and maintaining documentation in state systems accurately and in compliance with requests.
Assist with form completion and collect necessary signatures.
Electronically deliver documents and other items to appropriate parties or systems.
Prepare reports, letters, and emails as needed, and monitor email, text, phone, and messaging-app communications for timely, accurate responses.
Communicate with workers and other parties throughout ticket requests and proactively encourage workers to submit tickets.
Document work on each ticket clearly and frequently, and resolve tickets promptly according to priority.
Allocate 25% of time to specialist ticket types, including case research, placement assistance, and supervision support.
Maintain and update internal documentation for accuracy and accessibility.
Rotate responsibilities with the team to manage the ticketing process and balance new tickets with follow-up tasks.
Maintain client and case confidentiality and promote inclusion and equity.
Perform other job-related duties as assigned.