Case Services Coordinator (Part-Time)

El Paso County•El Paso, CO

2d•Hybrid

About The Position

The Case Services Coordinator provides administrative and staff-related support to the El Paso County Department of Human Services (DHS), helping coordinate and facilitate services for clients and families. The position may be assigned to the Children, Youth, & Family Services or Adult & Family Services Division and supports caseworkers, supervisors, and managers through administrative and client-related work. Duties may include handling referrals and hotline contacts, maintaining case records, connecting clients with community resources, coordinating and documenting supervised visits, and arranging client transportation. The position requires regular in-person presence and may involve work in offices, clients’ homes, schools, jails, and courts. Hybrid remote work may be available at the Department’s discretion and depending on business needs. The position is part-time, anticipated to work up to 25 hours per week, five hours per day, Monday through Friday; evening and weekend hours may also be required. The hiring range is $20.577–$22.500 per hour, with an anticipated hiring rate of $21.625 per hour.

Requirements

High school diploma or equivalent education.
Six months of public contact experience in human services or a related field; successful completion of a certificate program and/or college coursework equivalent to public contact in human services or a related field may substitute.
Working knowledge of casework practices, procedures, and guidelines.
Ability to complete applicable system and database training and maintain access, such as TRAILS or CAPS.
Ability to communicate and work effectively with coworkers, clients, other agencies, the public, and courts.
Ability to provide excellent customer service and efficiently plan, schedule, and organize.
Ability to assess situations, make prudent and appropriate decisions, and apply conflict-resolution and problem-solving skills.
Ability to complete paperwork, reports, and documentation accurately and efficiently, and to work independently as appropriate.
Ability to use standard office equipment, including a computer, fax machine, copier, and telephone.
Proficiency with software applications such as Microsoft Office, including Word and Excel.
Maintain regular and punctual attendance.
Valid driver’s license and proof of automobile insurance; must use a registered and insured personal vehicle for client transportation as needed.
Obtain and maintain necessary certifications or licenses applicable to the position.
Pass a conditional post-offer background investigation, including fingerprinting, motor vehicle record check, and drug screen.
Complete additional background checks as required, which may include Government Program Fraud, Child Welfare Abuse & Neglect database (TRAILS), and Child Welfare Caseworker Falsification checks.

Responsibilities

Provide administrative and client-related support to caseworkers, supervisors, and managers.
Answer the applicable DHS abuse or at-risk intake hotline and receive, process, and research referrals from the hotline and after-hours system.
Receive and process referrals from court-ordered investigations, walk-in clients, and correspondence.
Enter, update, and retrieve case information in computerized databases; complete records checks and locate previous referrals and service cases.
Connect clients with community resources and coordinate appointments and meetings with community professionals.
Assist clients in developing and implementing support systems; establish collateral contacts and conduct research to obtain additional information.
Refer matters to law enforcement and social services departments in other counties and states as needed.
Coordinate, oversee, and document supervised visits with children and family members as assigned.
Arrange and provide client transportation to appointments, therapy, school, court hearings, and other destinations; assist with purchasing and delivering necessary items.
Attend and testify at DHS case court hearings based on client intervention as needed.
Participate in meetings and staffings, prepare meeting materials, and document information.
Attend training and workshops as directed.
Perform other duties as required.