CASE PROCESSING SPECIALIST SUPERVISOR (Grand Rapids, MI)

The GEO Group•Grand Rapids, MI

About The Position

The Case Processing Specialist Supervisor provides guidance to ICE Personnel in case processing, immigration records management, and document preparation, working under the general direction of ICE field office personnel. The supervisor leads Case Processing Specialists and helps prepare, review, and manage case files, ensuring documentation is accurate and complete. The role oversees updates to Alien Files (A-files) and ICE systems, and ensures staff maintain electronic and paper case records in compliance with federal privacy laws, DHS policies, and federal data security requirements. The position also involves retrieving and organizing court records and supporting materials, maintaining case-status and court-scheduling records, producing reports and monitoring dashboards, coordinating dockets with EOIR and USCIS, and working with ICE officers on interviews, hearings, removals, and case updates. The supervisor reviews administrative paperwork, tracks release-condition compliance, supports criminal-history checks and other documentation needs, coordinates interviews, and directs the preparation of removal documents and flight staging. Other duties may be assigned.

Requirements

Associate’s degree from an accredited institution or one year of directly related industry experience.
Experience and/or training reviewing law enforcement documentation, such as detention files, custodial records, or immigration case files including A-files and DHS databases, or previous experience conducting interviews for immigration- or detention-related purposes.
Knowledge of program objectives, policies, procedures, and requirements related to immigration case processing.
Ability to clearly disseminate verbal instructions or training in a manner understood by the intended audience.
Ability to write clear, concise, and accurate memorandums and reports.
Ability to interpret complex written and oral communications, documents, and instructions.
Ability to make and implement decisions without assistance.
Ability to give instructions and ensure they are carried out.
Proficiency with general PC application software, including the Microsoft Office suite.
Must be at least 21 years of age.
Must have resided in the United States or its territories for the last five years.

Nice To Haves

Bachelor’s degree in a related discipline.

Responsibilities

Lead Case Processing Specialists in processing cases and performing related activities, immigration records management, and document preparation.
Assist with preparing, reviewing, and managing case files, ensuring documentation is accurate and complete.
Ensure A-files and ICE systems reflect updated, accurate, and complete case statuses.
Ensure staff maintain electronic and paper-based case files in compliance with federal privacy laws, DHS policies, and federal data security requirements.
Retrieve, compile, and organize county, state, and federal court records, conviction documents, and supporting materials from databases and other government sources.
Maintain case-status records, court-scheduling details, and case-tracking logs.
Ensure case-status reports and monitoring dashboards are generated.
Assist with docket coordination with EOIR and USCIS and coordinate with ICE officers on interviews, hearings, removals, and case updates.
Review paperwork for completeness and accuracy.
Ensure administrative applications are reviewed, A-files are updated, and docket officers are notified in a timely manner for appropriate law enforcement action.
Track compliance with release conditions and report violations, as applicable.
Assist ICE OPLA with obtaining criminal-history checks and other supporting documentation as needed before court.
Assist ICE personnel with scheduling and coordinating interviews between detainees and ICE officers, consulates, and legal representatives, as assigned.
Direct the organization and preparation of removal documents and coordinate removal scheduling and flight staging with ICE personnel.
Perform other duties as assigned.