Case Officer - Domestic Relations

County of Northumberland • Sunbury, PA

9d

About The Position

This is professional work involving complex case management and operation of the Pennsylvania Automated Child Support System (PACSES). Tasks recur regularly but require familiarity with multiple work methods and the judgment to select appropriate processes for varied situations. The role involves substantial responsibility, initiative, and independence. New employees must attend two weeks of mandatory training in Harrisburg.

The Case Officer manages child support cases, communicates with clients and partner organizations, reviews documentation, maintains case records, and applies enforcement remedies when case criteria are met. The position also requires attendance at court-related matters when necessary and compliance with privacy requirements and applicable federal, state, and local regulations.

Requirements

• Knowledge of conflict-resolution techniques.
• Knowledge of federal, state, and local rules, regulations, policies, and objectives pertaining to child support cases.
• Ability to resolve difficult case situations.
• Ability to communicate clearly and effectively, orally and in writing.
• Ability to apply mathematical skills across units of measure, compute rates and percentages, and interpret graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a wide variety of technical instructions and work with abstract and concrete variables to reach logical solutions.
• Ability to interact with emotional or hostile individuals.
• Ability to use time-management skills effectively.
• Bachelor's degree and acceptable training and experience in the field.
• Valid Pennsylvania driver's license and personal transportation.

Responsibilities

• Complete statewide computer requirements and training on the PACSES system.
• Communicate professionally with clients, attorneys, and other agencies.
• Attend workshops related to case management.
• Attend court-related matters when necessary.
• Work closely with Domestic Relations staff and court personnel.
• Review pertinent documentation presented to the Domestic Relations office and take appropriate case-management action.
• Apply the Privacy Act and applicable federal, state, and local regulations.
• Perform related work and take appropriate actions for case management.
• Respond to client correspondence and maintain phone communications with clients, attorneys, and other agencies.
• Perform case operations on the statewide computer system and maintain daily logs of casework transactions.
• Apply enforcement remedies when a case meets the applicable criteria.
• Make critical decisions concerning case management and enforcement.

What This Job Offers

• Job Type: Full-time