Case Manager Sonoma Valley RRH (89969)

HomeFirst•Sonoma, CA

11h

About The Position

HomeFirst is hiring a full-time Case Manager for its Sonoma Valley Rapid Rehousing (RRH) program. Based at 1304 Southpoint Blvd, Petaluma, California, the position works 40 hours per week during standard weekday hours, with occasional shifts to meet client needs. The long-term schedule will be set but may be flexible based on staff needs. The Case Manager reports to the Director of Programs and earns $28.08 per hour. The role supports referred individuals and families in locating and maintaining permanent housing through creative housing problem-solving and intensive, individualized case management. The Case Manager connects participants with community resources to help prevent homelessness, maintain housing, and increase self-sufficiency. The position is accountable for contract housing outcomes, caseload management, documentation and policy compliance, and effective community partnerships. The work includes direct client services, housing search and navigation, landlord engagement, move-in coordination, and post-move-in stabilization. It also involves accurate and timely HMIS documentation, participation in meetings and collaborative care coordination, and compliance with agency, contract, licensing, and county requirements. The role requires regular travel between Petaluma and other Sonoma County cities and the ability to work remotely in the field within the Sonoma Valley region.

Requirements

At least one year of paid or volunteer experience in social work or related human services.
Understanding of the sensitivity and needs of people experiencing homelessness.
Strong time management and organizational skills, including the ability to meet fixed monthly financial and documentation deadlines.
Ability to develop relationships with community partners, outside agencies, and landlords.
Strong written and oral communication skills.
Proficiency in Microsoft Word and Outlook and basic elements of Excel.
Valid California driver's license and insurance, and reliable transportation for work; regular or daily commuting between Petaluma and other cities in Sonoma County is required.
Ability to lift and carry up to 30 pounds on occasion.
Ability to manage multiple priorities and work collaboratively with participants, service providers, and housing providers.

Nice To Haves

People with lived experience are encouraged to apply.
Bachelor of Arts in Social Work (BASW) or a related human services degree; preferred but not required.
Bilingual Spanish language skills; preferred but not required.
Familiarity with Housing First, Rapid Re-Housing, Coordinated Entry, and HMIS.
Willingness to learn and follow Sonoma County CoC RRH Program Standards and ESG requirements.
Experience with housing search, landlord engagement, or housing navigation.
Knowledge of, or ability to learn, rent reasonableness, Fair Market Rent (FMR), and lease requirements.

Responsibilities

Maintain a caseload of program participants and provide comprehensive, individualized case management.
Verify participant eligibility and complete enrollment, ongoing needs and status assessments, budgeting support, information and referrals, crisis de-escalation, safety planning, risk assessment, mandated reporting, employment and benefits assistance, advocacy, and other direct services.
Help participants search for housing by identifying available units and recruiting and engaging landlords and property managers.
Help participants gather required documents, complete rental applications, and attend unit viewings.
Coordinate move-ins, including unit inspections, lease signing, security deposits, and utility setup.
Submit rental assistance requests for deposits and rent to accounting by established deadlines.
Provide housing stabilization after move-in, including home visits and landlord-tenant mediation.
Meet with participants at a frequency and location suited to their needs and provide field-based services in the Sonoma Valley region.
Participate in property management meetings, case conferencing, and collaborative care coordination to resolve issues and support housing maintenance.
Apply evidence-based practices and maintain compliance with contract, agency, licensing, and county requirements.
Meet program and position deliverables and manage contract housing outcomes and caseload responsibilities.
Complete tasks by deadlines and maintain accurate participant service documentation in accordance with agency and contractual standards.
Record case management activity in HMIS progress notes within five business days and maintain physical case files.
Conduct ongoing reassessments of participant needs, status, and documentation, and work to improve program service quality and effectiveness.
Attend job-related program and agency meetings and participate in learning and skill-development opportunities.
Use supervision appropriately and maintain open communication.
Assist with office-related tasks and other duties as assigned.
Attend the Sonoma Valley By-Name-List meeting and report participant progress as needed.
Report suspected abuse and maintain professional conduct and relationships.
Know and implement agency, program, and applicable county standards, policies, and procedures.

Benefits

100% employer-paid medical, dental, and vision coverage.
Wellness options including chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
401(k) retirement plan with generous matching.
Life and disability insurance.
Flexible spending accounts.
Commuter benefits.
Workers’ compensation.
12 holidays.
Sick leave.
PTO starting at 15 days annually and increasing with tenure.
Eight hours of civic engagement leave annually to volunteer.