Case Management Assistant Deer Valley

HonorHealth•Phoenix, AZ

5d•Onsite

About The Position

Under the direction of the Director of Case Management or designee, the Case Management Assistant supports administration of Case Management functions. The role helps organize workflow, manage communications and critical information, create reports, and connect patients with community resources. It supports the Case Management department in optimizing care management processes and improving Case Manager efficiency and effectiveness. The assistant provides clerical and administrative support to Case Managers, including compiling information, organizing paperwork and files, coordinating with outside agencies, monitoring case status, maintaining records, responding to information requests, and following through on patient needs through service coordination. The role also supports post-acute placement by distributing requests to regional resources, identifying availability, tracking request status, obtaining required forms, arranging appropriate transportation, and gathering information needed to confirm coverage for post-discharge services. The assistant works with the Case Management team to prioritize and process requests for post-acute services, equipment, and community-resource appointments. The position is based at HonorHealth's Deer Valley location in Phoenix, Arizona. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., with four weekend shifts per month. Medical terminology is required.

Requirements

High school diploma or GED required.
One year of clerical support experience required.
Medical terminology required.
Associate degree preferred.
One year of administrative support in a clinical environment, experience using medical terminology, or Case Management experience preferred.

Nice To Haves

Associate degree.
One year of administrative support in a clinical environment, experience using medical terminology, or Case Management experience.

Responsibilities

Perform routine clerical activities and assist Case Managers in the assigned area, including compiling information, organizing paperwork and files, providing information, coordinating with outside agencies, and monitoring case status.
Research, compile, review, reconcile, and maintain information and records.
Answer questions and provide detailed information in person and by phone to patients, Case Managers, and other service agencies.
Receive and process requests for information, referrals, forms, orders, notices, and related materials.
Follow through on patient needs by coordinating services.
Distribute post-acute placement requests to regional resources and identify availability.
Communicate routinely with the referring Case Management team about the status of requests.
Obtain forms needed to initiate and complete the placement process.
Arrange safe transportation appropriate to patients' needs.
Gather information from insurance carriers, financial counselors, and ancillary staff to confirm benefit coverage for post-discharge services.
Confer with the Case Management team to prioritize placement requests and partner with the team to provide post-acute services.
Facilitate prompt processing of requests for post-acute services, equipment, and appointments with community resources.
Perform other duties as assigned.