Case Manager Sonoma Valley RRH

HomeFirst•Sonoma, CA

2d•$28 - $28

About The Position

HomeFirst is hiring a full-time Case Manager for its Sonoma Valley Rapid Rehousing (RRH) program. The role supports referred individuals and families in locating and maintaining permanent housing through individualized case management, housing problem-solving, and connections to community resources. The Case Manager helps participants avoid homelessness, maintain housing, and increase self-sufficiency, while contributing to the program’s housing outcomes and the organization’s broader effort to end and prevent homelessness. The position manages a participant caseload and provides services such as eligibility verification, needs assessments, budgeting support, referrals, crisis de-escalation, safety planning, employment and benefits assistance, advocacy, and housing search assistance. It coordinates rental applications and move-ins, rental assistance requests, and post-move-in stabilization, including home visits and landlord-tenant mediation. The role also collaborates with property managers and service providers, documents services in HMIS and physical files, and complies with agency, contract, licensing, and county requirements. The job is 40 hours per week during standard weekday hours, with occasional shifts based on client needs. The schedule is set long term but may be flexible based on staff needs. Work includes field activity in Sonoma Valley and regular or daily commuting between Petaluma and other cities in Sonoma County. Travel is listed as up to 25%. The position is non-exempt and reports to the Director of Programs.

Requirements

At least one year of paid or volunteer experience in social work or related human services.
Understanding of the sensitivity and needs of people experiencing homelessness.
Strong time management and organizational skills, including the ability to meet fixed monthly financial and documentation deadlines.
Ability to develop relationships with community partners, outside agencies, and landlords.
Strong written and oral communication skills.
Proficiency in Microsoft Word and Outlook and basic Excel skills.
Valid California driver’s license and insurance, and reliable transportation for work-related travel.
Ability to lift and carry up to 30 pounds on occasion.
Ability to commute regularly or daily between Petaluma and other cities in Sonoma County.
Ability to work flexibly in a day-to-day environment that may not follow expected paths and to manage multiple priorities.

Nice To Haves

Bachelor of Arts in Social Work (BASW) or a related human services degree; preferred but not required.
Bilingual Spanish language skills; preferred but not required.
Familiarity with Housing First, Rapid Re-Housing, Coordinated Entry, and HMIS.
Experience with housing search, landlord engagement, or housing navigation.
Knowledge of rent reasonableness, Fair Market Rent (FMR), and lease requirements, or ability to learn them.
People with lived experience are encouraged to apply.

Responsibilities

Maintain a participant caseload and provide comprehensive, individualized case management.
Verify eligibility and enroll participants; conduct ongoing needs and status assessments.
Provide budgeting support, information and referrals, crisis de-escalation, safety planning, risk assessment, mandated reporting, employment and benefits assistance, advocacy, and other direct services.
Assist participants with housing searches by identifying available units and engaging landlords and property managers.
Help participants gather documents, complete rental applications, and attend unit viewings.
Coordinate move-ins, including unit inspections, lease signing, security deposits, and utility setup.
Submit rental assistance requests for deposits and rent to accounting by established deadlines.
Provide housing stabilization support after move-in, including home visits and landlord-tenant mediation.
Meet participants at a frequency and location based on their needs and work remotely in the field within Sonoma Valley.
Participate in property management meetings, case conferencing, and collaborative care coordination.
Apply evidence-based practices and maintain compliance with contract, agency, licensing, county, and program requirements.
Meet program and position deliverables and manage caseloads and related priorities.
Complete tasks by established deadlines and maintain accurate participant service documentation in accordance with agency and contract standards.
Record case management activity in HMIS progress notes within five business days and maintain physical case files.
Reassess participant needs, status, and documentation on an ongoing basis and work to improve program service quality and effectiveness.
Attend job-related program and agency meetings and participate in learning and skill development.
Use supervision appropriately and maintain communication with supervisors and colleagues.
Assist with office-related tasks and other duties as assigned.
Attend Sonoma Valley By-Name-List meetings and report participant progress as needed.
Report suspected cases of abuse and maintain professional conduct and relationships.
Implement agency, program, and applicable county standards, policies, and procedures.

Benefits

100% employer-paid medical coverage.
100% employer-paid dental coverage.
100% employer-paid vision coverage.
Wellness options including chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
401(k) retirement plan with generous matching.
Life and disability insurance.
Flexible spending accounts.
Commuter benefits.
Workers’ compensation.
12 holidays.
Sick leave.
Paid time off starting at 15 days annually and increasing with tenure.
Eight hours of annual civic engagement leave for volunteering.