Case Manager

Outreach • Carol Stream, IL

13d • Onsite

About The Position

Outreach, a Christian community service organization serving DuPage County, Illinois, is hiring a full-time Case Manager at Outreach Carol Stream. The Case Manager provides case management services to individuals and families experiencing crises or seeking greater stability. The role includes assessing client needs, advocacy and referrals, supporting employment and financial stability goals, and connecting residents with community resources. The Case Manager also manages emergency assistance funds from local and federal sources, determines eligibility, distributes funds according to program guidelines, and maintains accurate records and reporting. The position collaborates with Outreach’s counseling and youth development programs and supports community outreach initiatives. The anticipated start date is January 2, 2027.

The schedule is Monday through Friday, 10:00 a.m. to 6:30 p.m., with occasional evenings to meet client needs. The Case Manager reports directly to the Family Services Social Worker and may supervise volunteers supporting family stabilization programming. Compensation is $23–$25 per hour, based on education, experience, skills, and language ability.

Requirements

• Bachelor’s degree in social work, psychology, human services, or a related field.
• At least 2 years of experience providing trauma-informed direct services to low-income families, including knowledge of public systems and community resources.
• Previous case management experience.
• Proficiency in Microsoft Word and Excel.
• Strong organizational, project management, and communication skills.
• A valid Illinois driver’s license, good driving record, and reliable vehicle.
• Commitment to Outreach’s Statement of Mission and Faith.

Nice To Haves

• Bilingual proficiency in Spanish, Farsi, or Arabic.

Responsibilities

• Assess client needs, provide case management and advocacy, establish achievable goals with clients, and connect individuals and families with appropriate community resources and referrals.
• Manage emergency assistance funds from local and federal sources, determine client eligibility, distribute funds according to program guidelines, and maintain accurate financial records and reports.
• Maintain a comprehensive directory of community resources and develop referral relationships to support client needs.
• Collaborate with Outreach Carol Stream’s counseling and youth development programs to provide case management and wraparound support to individuals and families.
• Participate in community outreach initiatives, provider networking groups, and planning and coordination of Outreach Carol Stream events, including the annual Christmas Store.
• Maintain accurate, timely, and confidential client records in accordance with Outreach’s data standards and reporting requirements.
• Collaborate with case management staff across Outreach locations and participate in staff meetings, supervision, and organizational training.
• May supervise volunteers supporting family stabilization programming.

Benefits

• Paid vacation, agency holidays, sick days, IL Paid Leave, and wellness days.
• Health, dental, and vision insurance.
• Life insurance, short-term disability insurance, and long-term disability insurance.
• 403(b) retirement plan.
• Employee Assistance Program.
• Employee discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level