Case Manager

Hawaii Health & Harm Reduction Center•Honolulu, HI

13d

About The Position

Hawai’i Health & Harm Reduction Center (HHHRC) provides harm reduction-focused services to marginalized populations in Hawai’i, including people living with and/or affected by HIV, hepatitis, substance use, homelessness, and transgender, LGBQ, and Native Hawaiian communities. HHHRC helps people access essential resources, including housing, health care, entitlements, and treatment, through outreach, care services, advocacy, training, prevention, education, and capacity building. The HIV Medical Case Manager provides client-centered medical case management to clients living with HIV. The role offers support and advocacy related to medical and dental care, medication, financial resources, emotional and mental health, nutrition and food, and housing. The case manager works closely with clients, the case management team, patient navigators, clinical staff, partner agencies, advocacy organizations, funders, and other resource providers to support positive health and wellness outcomes. This is a permanent, full-time, exempt, salaried position located in Honolulu, Hawaiʻi. Expected hours are generally 8:30 a.m. to 5:00 p.m., Monday through Friday, with some evening and weekend attendance for required events. Salary is commensurate with experience. The position reports to the HIV Program Manager and has no supervisory responsibilities.

Requirements

Bachelor’s degree in Social Work or a comparable degree, or equivalent work experience.
Willingness and ability to conduct outreach and engagement with underserved populations, including people affected by HIV, hepatitis, substance use, homelessness, and mental health challenges.
Excellent interpersonal, written, and verbal communication skills, including the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Ability to function as a team member, accept constructive criticism, and provide feedback and support.
Ability to work effectively with diverse and marginalized populations.
Good listening skills; a non-judgmental and flexible approach; and ability to handle complex situations and clients.
Ability to self-regulate when experiencing triggers, trauma responses, or stressors in order to remain engaged, productive, and responsive to clients and the team.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and SharePoint.
Valid Hawaiʻi driver’s license and clean three-year driver’s abstract.
TB clearance.
Hepatitis B clearance and/or vaccination.
Must pass Center for Medicare/Medicaid Services eligibility screening.
Reliable insured vehicle for travel to off-site locations and transportation of participants.

Nice To Haves

Master’s degree in Social Work and/or a human services background.
Familiarity with harm reduction principles and motivational interviewing techniques for patient chronic disease case management.

Responsibilities

Contact clients according to HHHRC standards for acuity level and document contacts in e2 Hawaii and the electronic medical record (EMR).
Meet with clients in or out of the office to address their needs.
Ensure clients have access to medical and dental care, health care coverage, and appropriate providers; arrange medical transportation when needed and attend appointments to provide support and advocacy when appropriate.
Link clients to HIV and other medications, assist eligible clients with HDAP or other drug assistance applications, and liaise between clients and pharmacies.
Stay current on HIV treatment practices, work with the community-based nurse, conduct consultative hospital visits as needed, and monitor clients’ adherence to medical care, medications, and appointments.
Establish and maintain relationships with local clinics, hospitals, HIV specialists, prison facilities, and Hawaiʻi State Hospital.
Help clients access financial benefits, including SSDI, SSI, DHS monetary benefits, Food Stamps, unemployment benefits, Ryan White emergency funding, and vocational rehabilitation programs.
Advocate for clients seeking workers’ compensation, long-term disability, short-term disability, or temporary disability benefits.
Provide ongoing emotional support, connect clients with psychiatric and other mental health services, refer clients in crisis to appropriate resources, and counsel clients considering workforce re-entry.
Visit hospitalized clients or connect them with the community-based nurse for intensive services.
Help clients access nutritious food through meal programs, community resources, HHHRC’s food pantry, and nutrition services.
Help clients access emergency or temporary shelter, emergency funding for security deposits, rent and utilities, furniture and household items, and housing application support.
Advocate for clients during housing eligibility assessments and liaise between clients and landlords.
Follow administrative procedures, document client contacts and services in e2 Hawaii and Emed Practice (EMR) within 24 hours, complete assessments within 30 days of intake, review and revise care plans every six months, initiate discharge procedures as needed, and recertify HDAP eligibility every six months.
Accurately record work hours in ADP, maintain reliable attendance, adhere to scheduled work hours, and attend required meetings and supervision.
Contribute to a safe, cooperative working environment; work collaboratively; maintain professional and ethical standards; comply with HHHRC policies, HIPAA, confidentiality, cultural competency, health and safety, quality management, and CARF requirements; and uphold HHHRC’s mission, vision, and values.
Perform other duties as needed and assigned.