Case Manager - Community Support Team

Rosecrance • Rockford, IL

2d • Onsite

About The Position

Rosecrance is seeking dedicated individuals to join their team as Case Managers for the Community Support Team (CST). This role focuses on providing mental health rehabilitation services to adults and families, aiming to reduce hospitalizations and crisis episodes while enhancing community functioning and supporting rehabilitative, resiliency, and recovery goals. The position involves ethical and legal service delivery within a safe, therapeutic environment, adhering to regulatory and accreditation standards. Case Managers act as team members, facilitating recovery principles in clients' daily lives. The CST offers services including case management, crisis intervention, skills training, timely documentation, individual counseling, medication monitoring, and participation in meetings and quality improvement initiatives to meet the needs of individuals with serious mental illness.

Requirements

• Bachelor’s Degree with a minimum of two years’ experience in mental health.
• Demonstrated education, training, or experience in mental health services.
• MHP designation.
• Valid driver’s license.
• Adequate written skills to accurately complete required documentation within the time frames prescribed.
• Excellent organizational and computer skills.
• Ability to work independently and with a team.
• Skilled in conducting individual, family, and group counseling and case management.
• Ability to present and coordinate lectures for clients, families, staff, or community resources.
• Ability to motivate and problem-solve with staff regarding effective clinical practices.
• Ability to be self-motivated, seek improved performance, and problem-solve while meeting complex client needs.
• Skills to adapt verbal and written communication to the language and style of the client and their family.
• Complete all necessary documentation within the appropriate time lines.
• Maintain communications with all staff (e.g. admissions, process, and discharge plans).
• Valid driver’s license and ability to meet Agency insurance requirements.
• Must have own transportation.

Nice To Haves

• Experience in behavioral health services for over a century (company background, not a requirement for the role).

Responsibilities

• Provide mental health rehabilitation services and support to adults and families.
• Decrease hospitalization and crisis episodes.
• Increase community functioning to achieve rehabilitative, resiliency, and recovery goals.
• Ensure continuity of program services in an ethical, legal, and moral manner.
• Participate as a team member in the delivery of mental health services.
• Facilitate the integration of recovery principles into daily living situations.
• Provide case management services.
• Conduct crisis intervention.
• Provide skills training.
• Complete documentation within the required timeframe.
• Provide individual counseling.
• Perform medication monitoring.
• Attend meetings and participate in Quality Improvement (QI) initiatives.
• Undertake primary case management responsibilities for designated clients.
• Conduct individual, group, and family counseling and educational sessions.
• Ensure client service records are maintained consistent with regulations.
• Maintain communication with all staff regarding admissions, process, and discharge plans.
• Coordinate services from a variety of community resources.
• Utilize a variety of treatment concepts, evidence-based practices, and service modalities.
• Present workshops, lectures, and training to clients, families, staff, and community groups.
• Be familiar with court proceedings and make court appearances on behalf of Rosecrance clients.
• Serve as a member of the Clinical Team and participate in all team meetings and activities.
• Exercise confidentiality in keeping with the professional Code of Conduct and within the framework of the law.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model and demonstrate positive guest relations.

Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level