Case Manager, Student Support Team

Stony Brook University•Stony Brook, NY

5d•Onsite

About The Position

The Case Manager plays a crucial role as a team member on the Student Support Team and Family Services and Support. The incumbent is responsible for engaging, supporting, and empowering undergraduate and graduate students in order to help maximize their Stony Brook experience and prepare them for success both on and off the campus. Therefore, the selected candidate must demonstrate a very high level of care, discretion, and support for the safety and well-being of each student in our community. It will also be necessary for the selected candidate to have experience working with a diverse student population. The selected candidate will also have excellent customer service and interpersonal skills, exercising strong organizational and time-management skills with an exceptional attention to detail. Essential for this role is the adeptness to work independently as well as part of a team with a collaborative approach to problem solving. Given the high level of multiple, independent and oftentimes urgent decisions that will be required of this position, having strategic and analytical thinking skills with an ability to solve problems and make effective decisions is imperative for this role. The incumbent plays a crucial role as a team member within Student Health, Wellness & Prevention Services. In this capacity, they collaborate with other team members to collectively contribute to the overall functioning and effectiveness of the services provided. This involves actively participating in team meetings, sharing insights, and engaging in collaborative decision-making processes. The incumbent's role extends to fostering a cooperative and supportive atmosphere, ensuring seamless teamwork, and collectively working towards the common goals and objectives of Student Health, Wellness & Prevention Services. The Case Manager will manage projects and initiatives that support student success, help students successfully navigate unforeseen challenging circumstances, and collaborate with many constituents across the campus community in support of these efforts. This role will also assist with data and assessment activities that evaluate the quality of Student Support Team services to students.

Requirements

Master’s degree (foreign equivalent or higher).
Three (3) years of full-time advising, counseling, and/or administrative experience.
Experience counseling and supporting students.
Experience working with students in emergency or crisis situations.
Experience working in an external social service agency setting.
Supervisory experience (supervision of students may be considered).
Experience working with a diverse student population.
Experience with Microsoft Office and/or Google applications.

Nice To Haves

Master’s degree (foreign equivalent or higher) in higher education administration, counseling, social work, or related field.
Additional years (4+) of full-time advising, counseling, and/or administrative experience.
Experience in a higher education setting.
Experience working with faculty, academic affairs, and/or student affairs staff.
Experience with student staff training and development.
Program development experience.
Experience presenting or teaching.

Responsibilities

Provides oversight and immediate response during crisis situations within the established university framework, utilizing high-level discretion and judgment to determine the appropriate level of intervention and escalation to senior leadership.
Collaborates with campus partners to offer immediate assistance to affected individuals and ensures comprehensive follow-up.
Provides expert guidance on university policies regarding formal academic interruption requests and coordinates leave of absence processes when necessary.
Facilitates direct referrals to Counseling and Psychological Services (CAPS), the Survivor Advocate, the CARE Team, University Police, and Student Health Services, ensuring a student’s well-being is prioritized while maintaining the integrity of their educational trajectory.
Leads strategic planning for a student’s successful return to campus, ensuring academic continuity or a structured pause that aligns with the student’s specific recovery or crisis resolution needs.
Provides dedicated, short-term case management for students experiencing basic needs insecurity, with a primary focus on food security, stable housing, and emergency financial assistance.
Serves as the campus expert on SNAP benefit navigation, assisting students in understanding complex eligibility criteria, identifying applicable exemptions (such as work-study status or vocational training tracks), and guiding them through the application and recertification processes.
Develops and maintains strategic, reciprocal relationships with external community partners, including local social service agencies, housing authorities, and non-profit organizations.
Serves as a bridge to external entities, ensuring that students have a seamless transition between university support and community-based aid.
Continuously assesses the local resource landscape to ensure the university’s referral network remains current, effective, and responsive to the multifaceted barriers students face outside the classroom.
Serves as the primary student navigator for complex situations, providing ongoing coaching and advocacy for individuals navigating university systems.
Acts as a central point of contact for cases of concern, such as medical withdrawals, hospitalization follow-ups, family loss, and other personal challenges that threaten academic persistence.
Coordinates support for students facing gaps in attendance due to extended absences, providing a stabilized and compassionate point of contact for individuals in distress.
Troubleshoots multifaceted problems presented by students, families, and faculty to identify the most effective path forward for long-term student success.
Ensures that all documentation and communication strictly adhere to FERPA regulations, maintaining detailed and accurate case records within the departmental database to track follow-up actions and ensure successful student outcomes.
Participates in all phases of hiring, training, and supervising student staff to maximize their professional growth and ensure high-quality service delivery at the front line.
Coordinates departmental events and outreach initiatives that foster a caring, supportive, and diverse campus community reflecting the university’s values.
Participates in Admissions and New Student/Family orientation events to communicate the scope of services provided by the Student Support Team.
Educates the broader campus community on basic needs resources and the importance of proactive case management in student retention.
Participates in opportunities that promote learning, growth, and development (i.e. classes, training, committee, webinar, etc.).
Contributes to the Division of Student Affairs and Stony Brook University by attending and/or supporting events, activities, and programs sponsored by areas outside of their unit/department (i.e. campus-wide traditions, events, programs, etc.).
Other duties or projects as assigned as appropriate to rank and departmental mission.
Evening and weekend work will be required at times.