Case Manager-LT532501

ICL•Brooklyn, NY

10d

About The Position

Under the general supervision of the Program Director or designee, the Case Manager works as part of a team to provide client-centered, strength-based rehabilitation and recovery services to adults diagnosed with mental illness and, in some cases, co-occurring substance use disorders. The role supports consumers in developing skills to pursue personal goals and to live, learn, work, and socialize successfully in the community environments they choose. The Case Manager gathers and evaluates medical, psychological, and social information; develops and maintains consumer treatment plans and case records; provides supportive counseling and rehabilitation services; and coordinates services with consumers, families, providers, and agency teams. The position may also include medication monitoring, crisis response, community accompaniment, safety checks, incident reporting, participation in program communications and training, and on-call responsibilities. Duties are performed in accordance with agency policies, regulatory guidelines, and applicable safety and accountability measures.

Requirements

Bachelor’s degree in a human services field; or an associate’s degree in a human services field and two years of full-time direct-service experience with individuals with mental disabilities or other relevant human-services experience; or a high school diploma or equivalency diploma recognized by the NYS Department of Education and four years of full-time human-services work experience; or an equivalent combination of training and experience.
Thirty college credits may be substituted for one year of human-services experience.
Ability to work respectfully and caringly with consumers, residents, families, and staff while considering cultural differences.
Ability to serve as a role model and maintain professional relationships and boundaries with consumers, coworkers, and supervisors.
Ability to use required software and technology, including IMA, Word, and Outlook.
Basic understanding of the causes and processes of mental illness and substance use disorders.
Willingness to learn, apply knowledge, and participate in in-service training and development.
Ability to work effectively as a team member, cooperate with coworkers, perform a fair share of work, and secure cooperation.
Ability to use sound judgment, identify and solve problems, and know when to seek assistance.
Ability to organize time, complete tasks promptly, meet deadlines and productivity standards, and develop, evaluate, implement, and modify case-management plans.
Effective oral and written communication with staff, consumers, families, and the public.
Ability to prepare accurate and timely documentation, reports, and other written materials.
Ability to work independently and comply with safety and accountability measures.
Empathy, compassion, active listening, and a hopeful, recovery-oriented approach to helping others.
Ability to understand and comply with applicable regulations, agency policies and procedures, and internal and external laws.
Ability to report for work as scheduled on a consistent basis.

Responsibilities

Gather and evaluate information about consumers’ medical, psychological, and social circumstances and capabilities.
Develop and maintain treatment plans, quarterly service-plan reviews, assessments, medical records, and documentation of treatment or medication changes.
Provide individual and group supportive counseling to help consumers modify attitudes and behaviors as needed.
Maintain accurate case records, document consumer progress, review service plans, and follow up on the quantity and quality of services provided.
Ensure plans reflect consumers’ cultural and ethnic backgrounds, customs, needs, beliefs, and primary languages.
Facilitate individualized services that address consumers’ diverse needs and support discharge-planning goals.
Document significant or untoward events and contacts with mental health providers, including ICMs and AOTs.
Model appropriate behavior and provide rehabilitation and recovery services, including psychiatric rehabilitation skills training.
Use cognitive-behavioral techniques such as role-plays, skills training, and plans of action to help consumers meet service-plan goals.
Provide skills training in areas such as self-advocacy, activities of daily living, medication management, socialization, and conflict resolution.
Encourage consumers to follow medication and program routines and attend medical appointments; track annual physical examinations and encourage follow-up.
Monitor medications or supervise consumers’ self-administration, count doses, and maintain medication records according to agency policy.
Accompany consumers, as directed, to medical facilities, social agencies, government offices, or other treatment-related locations.
Serve as a criminal justice liaison for consumers.
Plan, escort, or arrange social, recreational, vocational, medical, and other activities with and for consumers.
Develop and share clear, understandable resource information about clinical services, recreation, and vocational programs.
Advocate for consumers with outside providers and within ICL, coordinating with team members to address consumer needs.
Provide substance abuse services and administer urinalysis or breathalyzer tests as directed.
Conduct crisis assessments and verbal and nonverbal crisis interventions using approved techniques.
Participate in fire drills, headcounts, fire watches, and heat-safety activities; report serious incidents and complete incident reports according to policy.
Account for consumers and file missing-person reports when required by agency policy and procedure.
Conduct room checks and inspections to support consumer safety, property accountability, and cleanliness; help consumers learn to maintain safe, clean, healthy living environments.
Liaise with facilities management as needed.
Participate in program communications, meetings, supervision, case conferences, staff meetings, and in-service training and development activities.
Participate in consumer community meetings as assigned and execute emergency plans according to the policy and procedure manual.
Assist with new-personnel orientation and special reports, projects, or responsibilities as assigned.
Serve as manager on duty or lead worker when assigned, including ensuring required watches and headcounts, completing documentation, conducting preliminary incident investigations, responding to emergencies, and ensuring next-shift coverage.
Temporarily cover residential or front desk counselor duties, or another case manager’s work during short staffing, as assigned.
Follow attendance and timekeeping rules, report reliably and regularly, and comply with agency policies, including infection-control policies.
Perform other job-related duties as assigned; may have on-call responsibilities.