Case Manager

Just Compassion of East Washington County • Tigard, OR

13d • $25 - $27

About The Position

The HRSN Housing Case Manager provides comprehensive housing-focused case management services to households experiencing housing instability or crisis. This role supports participants receiving Health-Related Social Needs (HRSN) funding by assisting with housing search, financial assistance coordination, and ongoing stabilization services to promote long-term housing success.

The position requires strong housing navigation skills, landlord engagement, financial documentation oversight, and trauma-informed support practices.

Requirements

• High school diploma or equivalent required.
• Strong organizational and communication skills.
• Ability to maintain confidentiality and manage sensitive participant information.
• Proficiency in Microsoft Office, Google Suite, and client databases (HMIS preferred).
• Valid driver’s license, proof of insurance, and reliable vehicle required.

Nice To Haves

• Bachelor’s degree in social work, human services, or related field.
• Experience working with individuals experiencing homelessness or housing instability.
• Prior case management experience in housing, supportive services, or Medicaid-funded programs.
• Bilingual skills (Spanish, Russian, or other languages commonly spoken by participants) preferred.

Responsibilities

• Provides housing navigation and placement support to individuals and families experiencing housing instability.
• Coordinates financial assistance in compliance with HRSN funding requirements and internal financial protocols.
• Delivers ongoing case management services to promote housing retention and long-term stability.
• Assists participants in identifying safe, stable housing options aligned with their long-term goals.
• Develops individualized, participant-driven housing stabilization plans.
• Engages landlords, property managers, and housing providers to secure housing placements.
• Advocates for participants in housing negotiations, lease processes, and tenant rights education.
• Coordinates financial assistance for rent, move-in costs, utilities, and other eligible housing-related expenses.
• Ensures proper documentation and compliance with HRSN financial management and billing protocols.
• Supports participants in accessing rental arrears assistance, utility programs, and other stabilization resources.
• Provides ongoing case management including goal-setting, life skills coaching, and resource navigation.
• Coordinates with healthcare providers, social service agencies, and employment programs to provide wraparound support.
• Assists participants in obtaining identification, enrolling in benefits, and accessing supportive services.
• Maintains accurate and timely case notes and documentation in HMIS or other required systems.
• Tracks housing outcomes and participant progress to meet program reporting requirements.
• Ensures confidentiality and compliance with Medicaid, county, HUD, and agency regulations.
• Adheres to agency policies and best practices in trauma-informed care, cultural responsiveness, and harm reduction.
• Performs additional duties as assigned in support of program operations.

Benefits

• Medical, dental, and vision insurance plans
• Employee Assistance Program (EAP), providing confidential counseling, financial, and legal support at no cost to team members
• Individual Retirement Account (IRA) retirement savings option
• Paid time off (PTO) for eligible employees
• Paid sick time in accordance with Oregon law
• Paid leave benefits in compliance with Oregon Paid Leave Oregon (PLO), Oregon Family Leave Act (OFLA), and the federal Family and Medical Leave Act (FMLA), as applicable
• Wellness time to support overall employee well-being
• Eleven (11) paid holidays annually
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED