Case Manager - Adult Literacy Services

Opportunities for a Better Tomorrow, Inc.•New York, NY

1d•$50,000 - $55,000

About The Position

Opportunities for a Better Tomorrow (OBT) is dedicated to breaking the cycle of poverty and inequity through education, job training, and employment. Our vision is to strengthen the workforce by serving as a bridge to economic and educational opportunity for individuals in underserved communities. Through our skills-based training, educational services, and direct job placement efforts, we build upward economic mobility for out-of-school and unemployed youth and adults and provide the skills necessary to gain a competitive edge in the job market. OBT is committed to fostering and maintaining a work environment where diversity, equity, and inclusion are woven into our organizational DNA. The Case Manager will be responsible for completing contractually required enrollment steps, comprehensive assessments, and corresponding service planning in collaboration with each youth participant. This role involves regular meetings with participants to address barriers to program persistence and success, including providing and following through with referrals to other service providers. The Case Manager will also manage all necessary data entry and support the larger team with program activities such as outreach, recruitment, workshops, and post-exit placements.

Requirements

Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
A passionate commitment to OBT’s mission and vision.
A track record in providing comprehensive case management services to young adults.
Familiarity with the public and nonprofit social service systems and entities that target this population.
Demonstrated experience developing programmatic systems to enhance program outcomes.
The ability to establish strong working relationships with team members, colleagues, participants, and external stakeholders.
The ability to consistently develop and refine the program model and processes to create successful outcomes for participants and staff.
Experience working on multiple projects and balancing competing priorities.
Strong skill set in data management and data tracking; demonstrated experience managing data collection, analysis, and reporting.
Bachelor’s degree required.
A minimum of 3 years’ experience in a case manager or comparable role.

Nice To Haves

A master’s degree or additional, substantial professional development in a related field preferred.
Bilingual - Spanish or French preferred

Responsibilities

Complete contractually required enrollment steps, a comprehensive assessment and corresponding service planning in collaboration with each youth participant.
Meet with participants regularly to work on barriers to program persistence and success.
Provide and follow through with referrals to other service providers.
Complete all necessary data entry related to this work.
Support the larger team with other program activities, such as outreach and recruitment, workshops, post-exit placements.
Assess each applicant for program fit and match with contractual enrollment criteria.
Complete a thorough assessment and design a corresponding service plan in collaboration with each qualifying applicant.
Complete necessary enrollment paperwork.
Meet with program participants regularly to discuss barriers to program persistence and persistence in a post-exit outcome.
Make referrals to other service providers as necessary and ensure participants follow through with all referrals.
Complete exit steps at the end of each cohort and assist with the placement into positive outcomes for all youth.
Assure quality, timely data entry into both funder-mandated databases and the agency’s Salesforce instance.
Support a culture of professionalism designed to teach and cultivate a real-world working experience for the youth and young adults served.
Assist in identifying and developing services and programs not currently being offered.
Collaborate with balance of program team to fulfill all program functions and services that may need additional support.
Perform all other duties assigned by supervisor.