Case Manager

Simpson Housing Services • Minneapolis, MN

30d • $23 - $25 • Hybrid

About The Position

This position is part of a Supportive Housing partnership between Simpson Housing Services, Aeon, and Avivo. The position will provide case management to residents at Aeon’s OHP properties. OHP is a set of Aeon buildings, the Lamoreaux and the Continental, located in Downtown Minneapolis, that provides 143 formerly homeless adults with a safe and permanent home and provides support services to help residents regain and maintain stability in their lives, homes, and the community. This position will work as part of a team that utilizes a Harm Reduction and Housing First Model. The program utilizes Housing Support funding to support individuals. Team members will respond to each participant’s unique needs and goals, recognizing their resiliency and supporting them through challenges by providing on-going support in accessing community services to ensure stability in housing and integration in the community.

Requirements

• Bachelor’s degree in human services or equivalent experience is required.
• Broad knowledge of housing resources.
• Driver’s License and car required.
• Ability to take initiative, think critically, be flexible, and solution focused.
• Ability to work well independently, with excellent skills in teamwork and collaboration.
• Ability to establish and maintain effective working relationships within and outside the organization.
• Ability to promote a professional work environment that is affirming, respectful, culturally competent, and rooted in anti-racist practice.
• Excellent computer skills, with experience in Microsoft Word, Excel, and Outlook; and the ability to learn additional computer skills/programs as necessary.
• Ability to maintain confidentiality.
• Maintain appropriate professional boundaries in all interactions with guests, volunteers, staff, and the public.
• Must be able to move about the community and public places.
• Must be able to lift items up to 25 pounds on an occasional basis.

Nice To Haves

• Experience working with individuals who are homeless or personal experience of homelessness.
• Experience with low-income single adults, people experiencing homelessness, diverse populations, and those who have mental health, chemical use, and trauma histories.

Responsibilities

• Provide effective case management to program participants, including maintaining a caseload of a minimum of 18 participants, completing intakes, assisting with tenancy applications, meeting weekly with participants (with at least one home visit per month), partnering with participants to develop self-defined goals, orienting participants to program policies, offering regular and quality contact, supporting participants to connect with community resources, building relationships with property managers, and providing transportation to appointments.
• Support participants with housing stability by partnering with them to address barriers to housing, complete tenancy education, obtain household items, address housekeeping needs, and prepare for moving on to independent housing.
• Partner with program participants to increase financial stability by establishing and maintaining eligibility for government benefits, connecting them with education, training, and/or employment opportunities, and improving financial health through budgeting.
• Complete accurate and thorough documentation and recordkeeping in a timely manner, including maintaining individual electronic files with detailed case notes, understanding and complying with documentation for Housing Support, and maintaining accurate records for timesheets, credit card, and mileage reimbursement.
• Provide positive representation of SHS through public relations and networking, including communicating and coordinating services with team members, attending meetings, interpreting the agency’s mission, and participating in professional training.
• Commit to racial equity and social justice by working within and across agency departments to build a culture of equity and antiracism, evolving knowledge and strategy in this area, and participating in related training and workshops.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level