Case Manager

Hope Solutions•Pleasant Hill, CA

37d•$28 - $32•Onsite

About The Position

Hope Solutions, founded in 1991, is a non-profit agency dedicated to providing permanent housing and vital support services to homeless or at-risk families and individuals in Contra Costa County. The agency envisions a world where everyone has a home and community support to live with dignity and reach their full potential. Hope Solutions is committed to inclusivity, responsiveness, excellence, integrity, respect, compassion, and humility. Their mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals. The team at Hope Solutions is passionate about making lives better through services and support that lead to a higher quality of life for clients.

Requirements

Knowledge of and belief in “Housing First” philosophy and strategies.
Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless clients with mental disabilities.
BA degree in social work or related field; equivalent experience will be considered.
Minimum of two years’ experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
Bi-lingual in English/Spanish preferred.
Outstanding written and verbal communication skills.
Computer proficiency in the use of Microsoft and database applications.
Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
Must pass LiveScan screening and TB test.
Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion and belonging.
Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.
Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.
Review and commit to our Diversity, Inclusion, Equity, and Belonging Commitment.

Nice To Haves

Bi-lingual in English/Spanish

Responsibilities

Provide site- and community-based case management, ongoing assessment of consumer needs, and linkage to medical, mental health, recovery, financial, and/or legal services needed for housing stability.
Assist with landlord/property management relationships and eviction prevention services for persons receiving housing operated under the Continuum of Care and located at Civic Center Apartments in Richmond, California.
Work collaboratively with Health, Housing, and Homeless Services staff, Property Management staff, and other providers involved in consumer well-being.
Provide individualized, flexible support to formerly homeless or at-risk families, youth, adults, and seniors to maintain housing stability and achieve self-set personal Housing Support Plan goals.
Maintain awareness of culturally diverse consumer populations and perform duties with attention to cultural needs.
Maintain contact with all consumers in the caseload and provide home visits according to an identified level of need.
Perform comprehensive psychosocial, life skills, and financial assessments.
Develop and monitor progress on individual or family service plans, encouraging independent action, and/or providing aid as appropriate.
Provide Case Management support, including assistance with budgeting, accessing needed benefits and services, accompanying consumers to mental health/medical appointments, and supporting overall housing stability.
Assure the provision of supportive mental health interventions as needed, including mental health crisis management.
Provide linkage for medical, mental health, addiction/recovery, financial, legal, and other community services as needed, and coordinate with all persons/agencies involved in a consumer’s service plan.
Collaborate closely with all providers involved in supporting consumers to overcome issues that may place them at risk for eviction, with consumer permission.
Assist with consumer certification/verification paperwork as needed.
Professionally represent Hope Solutions in all circumstances.
Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
Comply with all local, state, and federal regulations and Hope Solutions policies and procedures.
Complete required administrative paperwork and reports in a timely and accurate manner.
Attend all required meetings, including staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies.
Complete required personnel-related paperwork and expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.
Document all services provided in a timely manner.
Assist with data generation for reports and funding applications as needed.
Perform other duties and responsibilities as assigned.
On-call, after-hours, and backup work may be required.