Case Manager
About The Position
The Case Manager provides care and case management, mental health and substance use recovery and wellness services, and crisis prevention and intervention as part of a multidisciplinary team at Felton Institute’s Bridge Housing site. The program operates an 80-bed transitional recovery and community re-entry housing facility for people experiencing homelessness who have serious behavioral health conditions and/or substance use disorders. It places particular focus on CARE Court clients with court-ordered care plans. The position uses evidence-informed and evidence-based interventions to address guests’ needs and goals, collaborates with community partners, and connects guests to health care, public benefits, housing assistance, transportation, food, and personal care resources. The role also supports community reintegration, develops culturally and gender-responsive curriculum, and facilitates trainings on issues affecting guests. Food preparation, storage, or service is involved. The position is temporary for two months, onsite, and pays $34–$36 per hour depending on experience. It is union-represented by SEIU Local 1021 and subject to the applicable collective bargaining agreement.
Requirements
- At least 2 years of case management, substance use disorder, and mental health treatment experience with transition-age youth and adults, including individuals experiencing co-occurring disorders.
- A bachelor’s degree or higher in Social Work, Counseling, Psychology, or a related clinical field, or current enrollment in an undergraduate degree program.
- Comprehensive mental health and substance abuse counseling, assessment, and crisis intervention skills.
- Knowledge of de-escalation, mitigation, and pre-escalation techniques.
- Willingness to work from a strength-based, harm-reduction, client-centered model emphasizing evidence-based practices.
- Food handler permit for serving food at a residential care facility.
Responsibilities
- Provide care and case management, mental health and substance use recovery and wellness services, and crisis prevention and intervention within a multidisciplinary team.
- Use evidence-informed and evidence-based interventions to address guests’ needs and goals.
- Collaborate with community partners that serve as access and intervention points.
- Meet documentation and other deadlines and comply with Medi-Cal requirements when applicable.
- Complete administrative tasks within required timelines, including chart completion and meeting attendance.
- Connect guests with short- and long-term support services, including housing assistance, public transportation vouchers, emergency food gift cards, and grooming and hygiene products.
- Assist guests in applying for public benefits.
- Link guests to primary care and other health care services.
- Assist guests with reintegration into the community to reduce hospitalization, homelessness, and incarceration.
- Develop and provide gender- and culturally-responsive curriculum.
- Prepare, store, or serve food.
- Develop and facilitate trainings for guests who have experienced domestic violence, sexual abuse, loss of identity, substance use, depression, financial hardship, and housing displacement.
- Provide support for clinical and administrative staff in a multidisciplinary setting.
- Perform other duties and responsibilities as required to meet program goals and objectives.
