Case Manager-BHC-Mabury

HomeFirst • San Jose, CA

6d • $33 - $33 • Onsite

About The Position

HomeFirst is a nonprofit organization working to end homelessness through low-barrier programming and systems leadership. Its Emergency Interim Housing (EIH) program provides referral-based housing and supportive services to unhoused single adults, with services structured across Emergency Interim Housing, Transition Period, and Bridge Housing phases. The BHC Mabury site in San Jose includes adult sleeping units with private restrooms and showers, shared community spaces, and on-site security. The program operates 24 hours a day, seven days a week.

The Case Manager works with the EIH team and program participants to support successful transitions from EIH to stable permanent housing. The role provides case management and direct services, develops and supports individual plans, connects participants with community resources, and maintains accurate program documentation. The position reports to the Program Manager and is full-time and non-exempt.

The successful candidate is collaborative, organized, proactive, and committed to serving people from diverse social and economic backgrounds. They meet participants where they are, support a team-oriented environment, and develop their knowledge of evidence-based practices with program leadership.

Requirements

• Bachelor’s degree and relevant experience in nonprofit agencies; a bachelor’s degree may be substituted by two years of case management experience.
• Case management experience.
• Experience developing relationships with community partners and outside agencies.
• Ability to manage multiple projects concurrently and remain flexible with priorities.
• Demonstrated ability to establish and maintain priorities and meet deadlines.
• Exceptional organizational skills.
• Strong sense of accountability.
• Ability to represent oneself and the agency professionally to internal and external audiences.
• Ability to work as part of a team.
• Ability to work with people from diverse socioeconomic backgrounds.
• Understanding of and sensitivity to the needs of unhoused people.
• Strong written and oral communication skills.

Nice To Haves

• Preference for extensive office-based, on-site work.

Responsibilities

• Welcome agency guests, including program participants, volunteers, and staff.
• Manage a caseload and provide case management and other direct services to participants.
• Develop individual case management plans with participants and support them in achieving their goals.
• Provide community-based case management and referral services.
• Collaborate with community partners and external service providers to support residents and their housing goals.
• Coordinate with EIH Resident Advocates, Clinicians, the Community Engagement Coordinator, the Program Manager, and the Associate Director to provide comprehensive participant services.
• Conduct client intake, program-specific documentation, and participant orientations with service providers and participants.
• Communicate participant challenges and successes to the services team and provide updates on intake activity through appropriate use of supervision.
• Maintain thorough and accurate case management records and other required case-file documentation.
• Provide services using Trauma Informed Care, a Critical Time Intervention model, and a Strength Based approach.
• Provide crisis de-escalation interventions in a fast-paced environment.
• Monitor participant activities for compliance with program requirements and participate in case conferencing to support personal and housing goals.
• Transition residents to the next appropriate level of care.
• Implement agency and program policies and procedures; report suspected abuse; and maintain professional relationships and healthy boundaries.
• Meet with participants regularly at a frequency determined by their needs and support EIH community activities and events.
• Enter progress notes in HMIS within three business days and maintain other required paperwork and documentation.
• Participate in analysis of and alignment with industry best practices, and proactively improve program service quality and effectiveness.
• Complete and submit incident reports, behavioral contracts, and gross-violation reports as needed.
• Conduct ongoing reassessments of resident needs and status, and document assessments in HMIS.
• Attend relevant meetings and training, assist with office-related tasks, and perform other duties as assigned.

Benefits

• 100% employer-paid medical, dental, and vision coverage.
• Wellness options including chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
• 401(k) retirement plan with generous matching.
• Life and disability insurance.
• Flexible spending accounts.
• Commuter benefits.
• Workers’ compensation.
• 12 holidays, sick leave, and paid time off starting at 15 days annually and increasing with tenure.
• Eight hours of annual civic engagement leave for volunteering.

What This Job Offers

• Job Type: Full-time