Case Manager-BHC-Mabury (90225)

HomeFirst • San Jose, CA

4d • Onsite

About The Position

The Case Manager works with the Emergency Interim Housing (EIH) team and program participants at BHC Mabury in San Jose to support successful transitions from EIH to stable permanent housing. The EIH program serves unhoused single adults through three phases: Emergency Interim Housing, Transition Period, and Bridge Housing. It is referral-based and provides no drop-in services to people who are not enrolled. The BHC Mabury site includes adult sleeping units with private restrooms and showers, shared kitchen and computer lab access, a pet area, vehicle parking, supportive services, community engagement, and on-site security. Sites operate seven days a week, 24 hours a day.

The Case Manager provides case management and direct services, supports participant goals and housing plans, coordinates with internal teams and external service providers, and maintains required records and documentation. The role uses Trauma Informed Care, a Critical Time Intervention model, and a Strength Based approach. The position is full-time, non-exempt, and pays $33.17 per hour.

Requirements

• Bachelor’s degree and relevant experience in nonprofit agencies; a bachelor’s degree may be substituted by two years of case management experience.
• Case management experience.
• Experience developing relationships with community partners and outside agencies.
• Ability to manage multiple projects concurrently and remain flexible with priorities.
• Demonstrated ability to establish and maintain priorities and meet deadlines.
• Exceptional organizational skills.
• Strong sense of accountability.
• Ability to present oneself and the agency professionally to internal and external audiences.
• Ability to work as a member of a team.
• Ability to work with people from diverse socioeconomic backgrounds.
• Understanding of and sensitivity to the needs of unhoused people.
• Strong written and oral communication skills.

Nice To Haves

• Preference for extensive office-based, onsite work.

Responsibilities

• Welcome agency guests, including program participants, volunteers, and staff, into the facility.
• Maintain a caseload and provide case management and other direct services to participants.
• Develop and implement individual case management plans with participants and support them in achieving their goals.
• Provide community-based case management and referral services.
• Collaborate with community partners and external service providers to coordinate support services and help participants reach housing goals.
• Work with EIH Resident Advocates, Clinicians, the Community Engagement Coordinator, the Program Manager, and the Associate Director to ensure comprehensive participant services.
• Conduct client intake, program-specific documentation, and participant orientations with service providers and participants.
• Communicate participant challenges and successes with the services team, use supervision appropriately, and provide updates on intake activity.
• Maintain thorough and accurate records of case management activities and required case-file documentation.
• Provide support using Trauma Informed Care, a Critical Time Intervention model, and a Strength Based approach.
• Provide crisis-de-escalation interventions in a fast-paced environment.
• Monitor participant activities for compliance with program requirements and participate in case conferencing to support personal and housing goals.
• Transition residents to the next appropriate level of care.
• Implement agency and program policies and procedures; report suspected abuse; and maintain professional relationships, healthy boundaries, and conduct.
• Meet regularly with participants at a frequency determined by their needs and support EIH community activities and events.
• Document case management activity in HMIS progress notes within three business days and maintain other case-file paperwork.
• Participate in ongoing analysis of and program alignment with industry best practices; proactively improve program service quality and effectiveness.
• Complete and submit incident reports, behavioral contracts, and gross violations as needed.
• Conduct ongoing reassessments of residents’ needs and status and document assessments in HMIS.
• Attend relevant meetings and training, assist with office-related tasks, and perform other duties as assigned.

Benefits

• 100% employer-paid medical, dental, and vision coverage.
• Wellness options including chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
• 401(k) retirement plan with generous matching.
• Life and disability insurance.
• Flexible spending accounts.
• Commuter benefits.
• Workers’ compensation.
• 12 holidays, sick leave, and paid time off starting at 15 days annually and increasing with tenure.
• Eight hours of civic engagement leave annually for volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level