Case Manager - Family Shelter

UMOM New Day Centers•Phoenix, AZ

1d•$56,800 - $59,800•Onsite

About The Position

The Case Manager engages UMOM clients, builds rapport, and provides direct case management support and advocacy focused on skill building, resource connections, and employment. The goal is to help clients identify, obtain, and maintain permanent housing. The Case Manager is the primary point of contact for community providers and supports collaboration across service sectors. The role includes assessing immediate needs, orienting clients to program expectations and UMOM services, and developing supportive relationships that recognize clients’ individual circumstances and motivations. The Case Manager creates and reviews individualized case plans with clients, supports access to identification and housing documentation, and helps clients address barriers to long-term success. Regular structured meetings focus on the skills needed to obtain and retain employment or regular income and permanent housing. The position works with UMOM workforce development specialists and external providers to coordinate resources, employment opportunities, and transitions into permanent housing. The position is typically performed in an interior, environmentally controlled office setting and requires extended periods of stationary work and computer use. The typical schedule is Monday through Friday, on site, during normal business hours, with flexible hours and occasional nights and weekends as needed. One late shift per week is required, with possible hours of 10 a.m.–6 p.m., 11 a.m.–7 p.m., or noon–8 p.m. The position is safety sensitive.

Requirements

High school diploma or GED required.
At least 3 years of experience working with at-risk populations and/or in case management required.
Basic computer literacy, including data entry, web navigation, typing, text editing, and ability to learn new software systems.
Proficiency with Windows, Microsoft Word, Excel, and Outlook.
Valid Level One Fingerprint Clearance Card or ability to obtain one.
CPRFA Certification or ability to obtain one.
Ability to clear the Central Registry Screening from the Department of Child Safety and Adult Protective Services.
Ability to comply with and pass required background checks and drug screenings, including pre-employment and random screenings when required or requested.
Valid Arizona driver’s license and driving record within UMOM policy.
50/100 level of car insurance coverage.
Ability to work the typical Monday–Friday on-site schedule, a required late shift one day per week, and occasional nights and weekends as needed.
Ability to perform extended periods of stationary work and computer use.

Nice To Haves

Bachelor’s degree preferred.
Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care preferred.
Knowledge of the nonprofit sector and experience working with underserved or disadvantaged populations preferred.
Knowledge of homeless services, community resources, workforce, and housing providers.
Previous experience with Efforts to Outcomes (ETO) or HMIS preferred.
Willingness to embrace and actively support UMOM’s culture and values.
Ability to switch between tasks, exercise independent judgment, take ownership of decisions, and think at a systems level.
Ability to work independently, self-manage, and contribute as a team player.
Ability to organize, meet deadlines, prioritize, and delegate appropriately.
Ability to cope with and embrace change, risk, and uncertainty.
Ability to build strong relationships in a fast-paced, collaborative setting that values diverse opinions, and enthusiasm for supporting UMOM’s development as a more data-driven organization.

Responsibilities

Assess clients’ immediate needs and ensure prompt connection to resources.
Orient clients to program rules, expectations, and UMOM’s services.
Build empathetic relationships and learn about each client’s circumstances and motivations.
Coordinate with the Workforce Development team to develop income-based resources for clients.
Identify and maintain service collaborations with outside providers.
Participate in service coordination meetings with internal and external providers.
Maintain an accessible, approachable, and responsive attitude toward clients on the caseload.
Enter timely and accurate case notes and assessments, maintain confidentiality, and follow program charting guidelines.
Use evidence-based practices, including Motivational Interviewing and Trauma Informed Care.
Help clients secure identification and documentation needed to access housing.
Assess client needs and identify and strategize around barriers to long-term success.
Co-create individualized case plans with clients to support permanent housing and regularly review progress.
Meet consistently with clients for structured conversations focused on skills needed to obtain and retain employment or regular income and permanent housing.
Work with UMOM workforce development specialists to align employment opportunities and help clients obtain employment.
Support clients exiting to permanent housing with neighborhood orientation and connections to local contacts and resources, including transportation options.
Perform other duties as assigned by Leadership and/or Executives.