Case Manager- Stay Housed LA Program

Neighborhood Legal Services of Los Angeles County•Glendale, CA

2d•$30 - $34•Hybrid

About The Position

Neighborhood Legal Services of Los Angeles County (NLSLA) is hiring a Case Manager for its Stay Housed LA program, a county-wide Right to Counsel partnership among Los Angeles County, the City of Los Angeles, and community and legal service providers. The program offers tenants legal information, guidance, resources, and direct representation in eligible eviction proceedings. The Case Manager works collaboratively with housing attorneys to provide advocacy and support, including housing searches, rental assistance and relief applications, client interviews, and intakes. The position reports to the Associate Supervising Attorney and is non-exempt. This is a hybrid position requiring at least two days per week on-site, with remaining work eligible to be remote as business needs allow. Department or management may set in-office days. Out-of-state work is prohibited without prior HR approval. Travel to NLSLA program offices, courthouses, and other locations throughout Los Angeles County may be required. Union membership is a condition of employment. NLSLA provides free assistance to more than 175,000 individuals and families each year and describes its work as using the law as a tool for social change. It emphasizes inclusion, belonging, equitable practices, continuous learning, community engagement, and a respectful workplace.

Requirements

Bachelor’s degree.
At least one year working with community members or a nonprofit organization.
Strong organizational skills.
Strong listening and communication skills.
Working knowledge of Microsoft Outlook, Word, and Excel; business communication platforms; and web-based case management platforms.
Passion for NLSLA’s mission and demonstrated commitment to advocating for the legal rights of low-income individuals.
Passion, empathy, and compassion for supporting people from different lived experiences.

Nice To Haves

Spanish bilingual proficiency, or proficiency in another Los Angeles threshold language, is highly valued for community outreach. Qualified employees must pass a language proficiency examination to receive the bilingual supplement and are expected to provide in-language assistance when feasible.

Responsibilities

Maintain client files and important documents, and prepare documents for clients.
Communicate regularly and meaningfully with clients, listen empathetically, and work with them toward housing stability.
Collaborate and problem-solve with advocates.
Communicate and collaborate with community partners to secure client resources.
Prepare rental assistance and other relief applications.
Search for suitable housing with clients.
Help clients access government benefits and referrals as appropriate.
Develop relationships with community partners, including housing providers, moving companies, and shelters.
Conduct information presentations for clients and partners.
Perform clerical duties and schedule meetings and conference calls.
Perform other duties reasonably related to the position and generally within the same level and classification as core responsibilities.

Benefits

Hourly compensation of $29.67–$34.07, equivalent to approximately $54,000–$62,000 annually based on a 35-hour work week, depending on experience.
18 paid holidays.
Two to five weeks of vacation depending on seniority.
12 days of sick leave.
Medical, dental, and vision insurance with a variety of plan options.
Basic life and AD&D insurance.
Long-term disability insurance.
403(b) retirement plan with employer contributions and voluntary contribution options.
Monthly bilingual supplement for qualified employees who pass a language proficiency examination.
Technology reimbursement.