Case Manager (BIPS)

PHMC•Philadelphia, PA

2d•Onsite

About The Position

The Case Manager works with Bridge Intensive Prevention Services (BIPS), an after-school program for at-risk youth ages 10–19 and their families in West Philadelphia. The role provides person-centered, strengths-based, and trauma-informed support, coordinating services across program, school, community, and home settings. The Case Manager reports to the BIPS Program Director and collaborates with the Therapist/Counselor and other team members. The position maintains an approximate caseload of 17 adolescents and their families, providing weekly family-focused case management and service coordination, including home-based support. Duties include coordinating intakes, obtaining and reviewing school records, connecting families with community resources, advocating for youth and families at court hearings, facilitating groups and educational sessions, and maintaining accurate case records and administrative systems in accordance with program and payer requirements. The position is based at 4601 Market St., Philadelphia, PA 19139. The schedule is Monday through Friday, 10:00 a.m.–6:30 p.m. Travel to homes and schools is required. Candidates must have a valid Pennsylvania driver’s license, current auto insurance, access to a vehicle, and a good driving record.

Requirements

Bachelor’s degree in social work, psychology, counseling, or a related human services field.
At least two years of case management experience.
Experience working with diverse populations, including at-risk youth and their families.
Experience applying trauma-informed care principles in direct services.
Knowledge, understanding, and experience working with at-risk youth, substance abuse, trauma, and/or mental illness.
Strong knowledge of community resources relevant to this population.
Strong oral and written communication skills.
Sensitivity to racial, cultural, and economic differences and willingness to adopt interventions that work for different groups.
Understanding of a strengths-based, recovery-oriented approach and willingness to adopt this approach.
Knowledge of high-risk youth, family systems, mental health disorders, and substance abuse.
Strong organizational skills and attention to detail; ability to maintain confidentiality and adhere to ethical standards.
Ability to work independently and collaborate effectively with team members.
Empathy, patience, a nonjudgmental approach, cultural humility, and ability to foster an inclusive, supportive environment.
Valid Pennsylvania driver’s license, current auto insurance, access to a vehicle, and a good driving record.

Responsibilities

Maintain an approximate caseload of 17 adolescents and their families, providing weekly family-focused case management and service coordination, including home-based support.
Collaborate with the Therapist/Counselor to provide coordinated, trauma-informed services to youth ages 10–19 and their families across program, school, community, and home settings.
Assist with scheduling intake appointments.
Conduct at least two home visits per month for each case.
Obtain and review school records, including grades and attendance, at least monthly.
Accompany youth and families to court hearings and advocate for their needs and access to appropriate services.
Submit monthly case updates to the Department of Human Services, District Attorney’s Office, and Philadelphia Police Department, as needed.
Facilitate life skills groups, support groups, workshops, and educational sessions as needed.
Educate youth and families on harm reduction strategies, coping skills, and wellness practices.
Participate in service plan meetings with youth and their families.
Build and maintain relationships with community organizations throughout Philadelphia to connect youth and families with appropriate resources.
Incorporate discharge planning into treatment planning and case management beginning at admission.
Attend required case consultations, staff meetings, and trainings.
Maintain accurate, timely case records and enter progress notes in the CBPS database.
Perform additional administrative duties assigned by the Program Director to support program operations and growth.