Case Manager (Rental Subsidy & Services Program)

Northern Virginia Family Services•Falls Church, VA

1d•Hybrid

About The Position

The Case Manager joins Northern Virginia Family Services’ Community Housing team in the Rental Subsidy & Services Program (RSSP), helping individuals and families who have experienced homelessness obtain and maintain safe, stable, and affordable housing. Through individualized case management, housing assistance, and community partnerships, the role supports clients in overcoming barriers, increasing economic stability, and working toward long-term self-sufficiency. The Case Manager assesses client needs and strengths, develops housing stabilization plans, coordinates referrals and eligible financial assistance, and provides ongoing support. The role works with landlords, housing providers, and community organizations to help clients secure housing and sustain tenancies. It also maintains accurate records and program documentation and ensures services meet program, agency, and housing requirements. This is a hybrid role with a salary range in the low 50s. The position may require work beyond normal working hours and travel to client homes or other designated community locations. Candidates must be comfortable with varying home conditions and successfully complete background checks upon hire.

Requirements

Bachelor’s degree in Social Work, Psychology, Counseling, or a related human services field, or a combination of relevant education and experience.
At least one year of case management experience serving individuals or families experiencing homelessness, housing instability, behavioral health challenges, poverty, or other complex life circumstances.
Demonstrated experience providing person-centered case management, including assessments, service planning, crisis intervention, advocacy, and resource coordination.
Experience using HMIS and maintaining accurate electronic case records and documentation.
Knowledge of Housing First, trauma-informed care, strengths-based case management, motivational interviewing, and harm reduction principles.
Ability to communicate effectively and build trusting relationships with individuals from diverse backgrounds while maintaining professional boundaries.
Strong organizational, documentation, and time management skills, including the ability to manage multiple cases and competing priorities.
Experience collaborating with community organizations and service providers to coordinate comprehensive client support.
Oral and written fluency in English.
Successful completion of background checks upon hire.
Reliable transportation to visit client homes and/or other designated community locations.
Comfort with varying home conditions.

Nice To Haves

Working knowledge of Fairfax County’s Coordinated Entry System, Continuum of Care (CoC), and local housing resources.
Housing Counselor and/or HQS (Housing Quality Standards) Certification.
Spanish or other client-language fluency; additional language skills are welcome.

Responsibilities

Conduct eligibility screenings, assessments, and intake appointments to identify client strengths, needs, barriers, and housing goals.
Provide individualized, trauma-informed case management and develop housing stabilization plans addressing housing, financial, health, and personal goals.
Connect clients with employment services, healthcare, behavioral health support, financial counseling, public benefits, and other community resources.
Monitor client progress, adjust service plans, and provide ongoing support to promote housing stability and independence.
Use crisis intervention, motivational interviewing, and problem-solving techniques to address client concerns and support positive outcomes.
Assist clients with housing searches, landlord engagement, lease education, and tenancy support.
Collaborate with landlords, property managers, housing providers, and community organizations to identify housing opportunities and support successful placements.
Address landlord-tenant concerns, mediate housing-related conflicts, and help prevent evictions or housing loss.
Conduct home visits and housing inspections to assess housing conditions, monitor client well-being, and support housing stability.
Coordinate rental assistance, security deposits, utility payments, and other eligible financial support.
Facilitate educational and skill-building activities on budgeting, tenant responsibilities, financial literacy, and independent living.
Maintain accurate and timely case notes, client records, assessments, service plans, and required program documentation.
Use HMIS and other databases to document services, track outcomes, and support reporting requirements.
Complete eligibility reviews, recertifications, and required documentation in accordance with program and funding guidelines.
Ensure services comply with program requirements, agency policies, and applicable housing standards.
Participate in team meetings, supervision, case consultations, professional development, and collaborative program activities.