Veteran Program Manager - Shallow Subsidy

Volunteers of America Colorado•Denver, CO

1d•Hybrid

About The Position

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential. The Program Manager 1 is charged with supervising staff, managing programmatic budgets, coordinating activities among community partners, collaborating with key stakeholders, ensuring compliance with all applicable rules, regulations, laws, and funder requirements, and achieving program objectives. Directly oversees client service teams and is responsible for developing and implementing program-specific policies and practices that support staff and client wellbeing, the professional development of staff members, and promote positive outcomes for clients. Typically, responsible for a single grant or contract.

Requirements

Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
Models VOACO’s three strategical critical virtues of HHS (Hungry, Humble, People Smart).
Must competently translate administrative and direct service practices to diverse groups of stakeholders in support of program objectives.
Supervises client service teams throughout the state of Colorado.
Bachelor’s degree in public administration, business administration, human services, or a closely related field.
1 years of direct supervisory or management experience.
Demonstrated ability to fulfill relevant program compliance and administrative requirements.
Demonstrated ability to lead teams of human service professionals.
Demonstrated abilities in effectively managing program grant agreements, contracts, and finances.
Must possess a Colorado driver’s license and state-mandated automobile insurance.
Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
Demonstrated skillsets in financial management, operational management, grants/contacts managements, and personnel management.
Ability to inspire, train, mentor, and lead teams.
Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
Ability to work and thrive within a diverse, multicultural team environment.
Ability to take initiative and work independently.
Ability to communicate effectively verbally and in writing.
Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.
Ability to supervise and work with team members located throughout different field offices in the state of Colorado.

Nice To Haves

Master’s degree in in public administration, business administration, human services, or a closely related field.
2 years of management experience.
Preferred experience working in federally funded grant programs.

Responsibilities

Oversees the assigned grant agreement by ensuring compliance with grant commitment and expectations of program funders and VOA, including the provision of supportive services.
Trains, supervises and evaluates staff members. Ensures compliance with the requirements of their respective job descriptions and accordance with established best practice standards.
Composes and manages annual program budgets representative of grant agreements with program funders; monitors expenses and revises budgets as needed.
Conducts and facilitates regular internal reviews of all components, including monitoring for compliance to program requirements and best practice though client file reviews and client and community feedback. Provides follow up and/or corrective action as necessary.
Is proactive in remaining apprised of evolving program regulations, standards, and best practice, and effectively integrates these practices into program operations.
Collaborates with administrative services staff to ensure that appropriate financial, personnel, and operational standards are adhered to as indicated by grant agreements with program funders.
Aggregates and reviews program data to determine the effectiveness of services and progress in meeting service goals as indicated by program funders.
Utilizes program data to develop strategic action plans for outreach and service delivery.
Ensures program staff provide accurate and timely documentation, adhere to confidentiality, record keeping, reporting, and data entry and collection standards.
Coordinates activities among community and maintains excellent working relationship with community stakeholders.
Assists in preparation of regular grant applications, updated, or requests for information.
Collaborates with statewide field office staff to facilitate the continuity of high-quality services.
Performs all other duties as assigned.