Case Manager

Veterans Transition Center • Marina, CA

10d • $28 - $32 • Onsite

About The Position

The case manager coordinates and monitors the assessment, treatment planning process and follow-up for each Veterans client and/or resident, and serves as an advocate and liaison for and on behalf of Veterans’ rights and benefits. The ideal candidate thrives in an independent work environment. Time management is critical as this program is very fast-paced. The HCHV Case Manager can support up to 20 homeless Veteran clients in VTC's emergency shelter program. These Veterans clients participate in a short-term program ranging from 60-180 days with the goal of attaining permanent housing as quickly as possible. This position requires excellent documentation skills and understands the Department of Veteran Affairs (VA) system as it relates to healthcare (VA Medical), income (Service connection), and housing (HUD/VASH). This person will also need to understand Section 8 and County managed programs (SNAP, Medicare, Medicaid, GA, SSDI/SSI, etc.). The HCHV Case Manager will work closely with the HCHV Lead Case Manager, coordinating with a variety of external client contacts to ensure successful operation of this program. Excellent communication skills are a critical component to success in this role.

Requirements

• Degree in human services field (e.g., social work, psychology) from an accredited college or university, or combination of education and two to five years’ relevant experience.
• Must have and maintain a valid state driver's license, maintain automobile insurance coverage, and have access to an automobile.
• Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Nice To Haves

• Master's degree and associated credential/license in social work or related field
• Two years or more of experience working in community mental health
• Proficient with client assessment skills and a knowledge of mental health disorders and substance use disorders.
• Proven experience with de-escalation and crisis intervention techniques.
• Credentialed Substance Abuse Counselor

Responsibilities

• Meet with assigned residents at least once a week
• Performs daily unit checks
• Consult with on site Licensed Clinician, Lead HCHV Case Manager and Program Manager for appropriate guidance when working with clients with mental health components to case management.
• Coordinate and schedule the interdisciplinary treatment planning meeting and writes Individualized Treatment Plan specific for each client’s program.
• Facilitates community resource availability based on client needs (e.g., day program, guardians) to ensure maximum social integration.
• Evaluates, facilitates and monitors services and clients’ progress in relationship to established goals and objectives. Documents goal progress weekly.
• Focuses and maintains rapport and positive client relationship as central component to treatment and case management support.
• Monitors treatment plan follow-up, services to residents and over-all conditions in the homes. Works with housing department to coordinate work orders and make necessary improvements. Follows up problem areas with the Lead HCHV case manager and/or Program Manager.
• Facilitates client application for eligible benefits (e.g., VA, SSI, Medicaid, SSB, Medicare).
• Assist Veteran clients in obtaining gainful employment or registering for education/training.
• Reviews and coordinates with the team and provider on decisions involving hospitalization, respite and transfers/level-of-care changes. Implements plan of action. Maintains ongoing dialogue with intake regarding status changes.
• Submits weekly client status, and program participation in weekly case conferencing meetings
• Document and follow-up on critical incidents
• Completes discharge note in the client record on planned discharges. Completes comprehensive discharge summaries on planned/unplanned discharges within 24 hours.
• Provides crisis intervention for assigned caseload
• Maintains minimum of five face-to-face client contacts per month
• Maintains assigned client records as required by client record procedures
• Manage Crisis Phone on a rotating schedule

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree