Case Manager

The Law Collective, APLC•Los Angeles, CA

39d•Onsite

About The Position

The Case Manager is responsible for driving the case forward day-to-day throughout the entire pre-litigation phase, from opening the claim through preparing for negotiation or transition to litigation. The role combines administrative tasks with some legal-adjacent work, under the supervision of the Pre-Litigation Attorney.

Requirements

Approximately 3-4 years of experience as a Case Manager in personal injury
Experience interviewing clients and witnesses, and handling communication with insurance carriers
Experience using a legal CRM (Filevine, Litify, Needles, or similar)
Ability to manage a high caseload in an organized manner
Strong communication skills and ability to handle sensitive situations (clients under stress)

Nice To Haves

Experience mentoring more junior case managers
Basic knowledge of liability assessment and case valuation
Bilingual Spanish/English

Responsibilities

Interview clients, witnesses, and police officers to reconstruct the facts of the accident
Contact insurance carriers (both third-party and the client's own) to open and follow up on the claim
Investigate the opposing party (policy limits, assets, relevant background)
Gather police reports and supporting case evidence
Manage the client's medical treatment: review medical reports and recommendations, coordinate appointments, obtain referrals for additional treatment
Maintain consistent follow-up with the client throughout the process
Keep records updated on medical treatment, bills, deadlines, offers, and liability issues
Collaborate with the attorney in gathering and organizing evidence to prepare the demand letter
Keep the case organized and up to date in the firm's system/CRM
Escalate any major legal decision or negotiation to the supervising attorney as needed