Case Manager - East Kentucky Hub

Appalachia Service Project•Hazard, KY

2d•Onsite

About The Position

The East Kentucky Case Manager supports ASP’s home repair, new build construction, and disaster recovery programs in East Kentucky. This role ensures efficient case management, compliance with grant requirements, and coordination with staff, families, and community partners to deliver timely and compassionate housing solutions. This is a full-time exempt position based in Hazard, KY, reporting to the East Kentucky Regional Director.

Requirements

Willingness to work in a Christian environment
Strong written and verbal communication skills, with comfort speaking publicly
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to quickly learn new software and technology platforms
Demonstrated problem-solving skills and a proactive approach to identifying and resolving issues
Experience in grant compliance or case management
Valid driver’s license and driving record that is acceptable to ASP’s insurer
Persons desiring employment with ASP have a personal commitment to Christian faith and service to others.

Nice To Haves

Associate degree or higher in social work or a related field
Experience in a home repair or nonprofit construction organization
Experience in service delivery in service area (East Kentucky)
Experience in volunteer-based and/or seasonal programming
Experience with regional coalition/network involvement

Responsibilities

Promote ASP by attending community services outreach meetings.
Maintain accurate digital and physical case files and records
Guide families through application, vetting, and selection processes.
Coordinate homeowner communication, paperwork, and customizations.
Maintain a steady pipeline of qualified applicants.
Share homeowner stories with Advancement for fundraising.
Assist with dedication ceremonies and other homeowner engagement activities.
Track and support grant reporting and compliance.
Collect and manage documentation (e.g., income verification, photos).
Monitor deadlines and ensure team awareness.
Perform or coordinate environmental reviews.
Collaborate with Accounting for reimbursement submissions.
Support readiness of ASP’s East Kentucky Hub for construction and disaster response.
Communicate effectively with other ASP departments and field teams.
Assist in local Summer Home Repair Program planning and operations.
Keep procedure manuals current.
Support the development and delivery of community trainings on disaster recovery.
Participate in evaluations, budgeting, and ongoing training.
Collaborate with other departments and fulfill additional duties as needed.