Case Manager - Anna's House

Catholic Charities of Baltimore•Bel Air, MD

9d•Onsite

About The Position

Catholic Charities is seeking a Case Manager in the Weinberg Housing and Resource Center. The Case Manager assesses household needs, coordinates resources based on goals, and provides advocacy, information, and referral services. The work schedule Monday-Friday 9 AM - 5 PM. Anna's House provides eight onsite transitional living spaces to the broad array of homeless services it provides today including emergency shelter, transitional housing for families fleeing domestic violence, community supportive housing and rapid re-housing. Anna’s House provides supportive services where each family or individual begins to take charge of their life and recognizes their own capabilities and self-worth. Our goal is to provide personalized assistance and encouragement to each client as they move toward self-sufficiency.

Requirements

Bachelor’s degree in Human Services, Social Work, or related field.
Two years related experience.
Excellent knowledge of case management and crisis intervention services
An equivalent combination of education and experience may be considered.
Demonstrates patience and composure when working with others, fostering positive relationships.
Exhibits exceptional relational and customer service skills, building strong connections and providing top tier service.
Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.
Demonstrates excellent verbal and written communication skills, ensuring clear and effective exchanges.
Displays excellent organizational skills and attention to detail, ensuring accuracy and efficiency.
Utilizes effective conflict resolution skills to address issues and maintain a positive environment.
Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook.
Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

Nice To Haves

Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

Responsibilities

Develops Individualized Service Plans (ISPs) in collaboration with participants, with a clear focus on achieving self-sufficiency within the established timeframe, and tracks progress to ensure timely goal completion.
Conducts thorough self-sufficiency assessments at intake and service closure using the Arizona Self-Sufficiency Matrix, and accurately documents and communicates results to inform service planning.
Maintains consistent contact and conducts required visits to evaluate progress, address challenges, and ensure participant engagement and compliance with the ISP.
Advocates effectively for individuals, families, and children, securing needed services within the community and following up to confirm support is received.
Collaborates with staff and volunteers to actively engage clients in programs that support their path to self-sufficiency, and takes initiative to ensure service alignment with individual goals.
Maintains accurate and up-to-date case files, enters data into the Service Point database in a timely manner, and ensures data integrity to support reporting and analysis.
Assists clients in accessing and completing applications for eligible benefits such as emergency cash assistance, SNAP, day care vouchers, and eviction prevention, and follows up to track outcomes and provide further support as needed.
Collects, inputs, and reports data in accordance with program requirements, and keeps supervisors informed of trends, issues, and participant outcomes.
Perform other duties as assigned.
Participates in local Continuum of Care Meetings and Committees.
Facilitates Life Skills classes and provides after care services to clients for up to twelve months.
Provides direction to the Program Assistant’s in support of case management.
Ensures compliance with the U.S. Department of Housing and Urban Development (HUD) rules and regulations and passing annual HUD audits and other privately funded programs.
Coordinates housing leased to or for clients, negotiates leases with the landlords and occupancy agreements with residents; maintains ongoing contact with realty representatives and property managers to ensure good relations.
Inspects the property and/or apartments at specific intervals.
Reinforces occupancy policies and procedures by initiating procedures for non-payment of rent
Monitors the upkeep of the property, including snow & trash removal, landscaping, and routine maintenance and repairs.