Case Manager - Anna's House

Catholic Charities of Baltimore•Bel Air, MD

1d•$53,000•Onsite

About The Position

Anna's House, part of Catholic Charities of Baltimore, is seeking a Case Manager to provide intensive case management services, including as-needed home visitation. The role involves assessing household needs, coordinating resources, and offering advocacy, information, and referral services. Anna's House offers eight onsite transitional living spaces and a range of homeless services, including emergency shelter, transitional housing for families fleeing domestic violence, community supportive housing, and rapid re-housing. The organization aims to provide personalized assistance and encouragement to help clients achieve self-sufficiency and recognize their capabilities.

Requirements

Bachelor's degree in Human Services, Social Work, or related field.
Two years of related experience.
Excellent knowledge of case management and crisis intervention services.
Proficiency in using computer systems and software, including basic Windows PC, web browsing, and Microsoft Outlook.
Ability to remain in a stationary position, which may involve standing or sitting for extended periods.
Ability to move about to accomplish tasks or transition between different work sites.
Ability to engage in communication with others to exchange information.
Ability to perform repetitive motions involving the wrists, hands, and/or fingers.
Ability to assess the accuracy, neatness, and completeness of assigned work.
Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

Nice To Haves

Knowledge of other Microsoft Office applications, such as Word, Excel, PowerPoint, Teams, and OneDrive is preferred.

Responsibilities

Develops Individualized Service Plans (ISPs) in collaboration with participants, focusing on self-sufficiency and tracking progress.
Conducts self-sufficiency assessments using the Arizona Self-Sufficiency Matrix at intake and closure, documenting and communicating results.
Maintains consistent contact and conducts required visits to evaluate progress, address challenges, and ensure participant engagement.
Advocates effectively for individuals, families, and children, securing needed community services and following up.
Collaborates with staff and volunteers to engage clients in programs supporting self-sufficiency.
Maintains accurate and up-to-date case files and enters data into the Service Point database.
Assists clients in accessing and completing applications for eligible benefits (e.g., emergency cash assistance, SNAP, day care vouchers, eviction prevention).
Collects, inputs, and reports data according to program requirements, keeping supervisors informed of trends and outcomes.
Utilizes Motivational Interviewing and strength-based coaching to help clients overcome barriers.
Fosters an environment aligned with Trauma Informed Care (TIC) principles.
Participates in required meetings, trainings, and program events.
Maintains a working knowledge of program services and connects clients to internal resources.
Performs other duties as assigned.
Participates in local Continuum of Care Meetings and Committees (Anna's House specific).
Facilitates Life Skills classes and provides aftercare services for up to twelve months (Anna's House specific).
Provides direction to Program Assistants in support of case management (Anna's House specific).
Ensures compliance with HUD rules and regulations and passes audits (Housing Services specific).
Coordinates housing leased to or for clients, negotiates leases, and maintains contact with realty representatives (Housing Services specific).
Inspects property and/or apartments at specific intervals (Housing Services specific).
Reinforces occupancy policies and procedures by initiating procedures for non-payment of rent (Housing Services specific).
Monitors the upkeep of the property, including maintenance and repairs (Housing Services specific).