Case Manager - Anna's House

Catholic Charities of Baltimore•Bel Air, MD

9h•$53,000 - $53,000•Onsite

About The Position

Anna's House, a program of Catholic Charities of Baltimore, is seeking a Case Manager to provide intensive case management services, including as-needed home visitations, to participants. The role involves assessing household needs, coordinating resources, and offering advocacy, information, and referral services. Anna's House offers transitional living spaces and a range of homeless services, aiming to empower individuals and families towards self-sufficiency through personalized assistance and encouragement.

Requirements

Bachelor’s degree in Human Services, Social Work, or related field.
Two years related experience.
Excellent knowledge of case management and crisis intervention services.
Demonstrates patience and composure when working with others.
Exhibits exceptional relational and customer service skills.
Acts with discretion, tact, and professionalism.
Demonstrates excellent verbal and written communication skills.
Displays excellent organizational skills and attention to detail.
Utilizes effective conflict resolution skills.
Proficiency in using computer systems and software, including basic Windows PC, web browsing, and Microsoft Outlook.

Nice To Haves

Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

Responsibilities

Develops Individualized Service Plans (ISPs) in collaboration with participants, focusing on self-sufficiency goals and tracking progress.
Conducts self-sufficiency assessments at intake and closure using the Arizona Self-Sufficiency Matrix and documents results.
Maintains consistent contact and conducts required visits to evaluate progress, address challenges, and ensure participant engagement.
Advocates for individuals, families, and children to secure needed community services and follows up to confirm support.
Collaborates with staff and volunteers to engage clients in programs supporting self-sufficiency and ensures service alignment with goals.
Maintains accurate case files and enters data into the Service Point database.
Assists clients in completing applications for benefits like emergency cash assistance, SNAP, and day care vouchers.
Collects, inputs, and reports data according to program requirements and informs supervisors of trends and outcomes.
Utilizes Motivational Interviewing and strength-based coaching to help clients overcome barriers.
Fosters an environment aligned with Trauma Informed Care (TIC) principles.
Participates in required meetings, trainings, and program events.
Maintains knowledge of program services and connects clients to internal resources.
Performs other duties as assigned.
Participates in local Continuum of Care Meetings and Committees.
Facilitates Life Skills classes and provides aftercare services for up to twelve months.
Provides direction to Program Assistants in support of case management.
Ensures compliance with U.S. Department of Housing and Urban Development (HUD) rules and regulations.
Coordinates housing leased to or for clients, negotiates leases, and maintains contact with realty representatives.
Inspects property and/or apartments at specific intervals.
Reinforces occupancy policies and procedures.
Monitors the upkeep of the property, including snow removal, trash removal, landscaping, and routine maintenance.