Case Manager - New Business

Acumen Financial Advantage

About The Position

The Case Manager, New Business manages the end-to-end new business process for Acumen Financial Advantage, LLC (AFA), from application intake through underwriting, policy issuance and delivery, and handoff to ongoing servicing. The role owns assigned cases and drives pipeline movement with speed and accuracy, anticipating requirements, negotiating with carrier underwriters for favorable risk classifications, and keeping producers, clients, and internal teams informed of case status. The position supports AFA’s SERP, executive-benefits, and advanced planning cases across multiple carriers, working closely with Case Design, Policy Service, and Client Success. It coordinates application review, underwriting requirements, case documentation, client and carrier communications, policy delivery, funding, placement, and handoff. The Case Manager also supports quality, compliance, reporting, and process improvements to reduce defects and shorten case cycle times.

Requirements

3–5+ years of life insurance case management or new business experience, ideally at a brokerage, IMO/BGO, or advisory firm.
SIE and Series 99, or ability to obtain them within 90 days of hire.
Strong knowledge of life insurance products, including UL, IUL, VUL, Whole Life, and Term, and carrier new business processes.
Demonstrated experience managing multi-carrier pipelines from submission through placement.
Ability to read and interpret APS and medical records, with general medical knowledge sufficient to anticipate underwriting questions.
Exceptional attention to detail and ability to manage multiple cases without losing track of requirements or milestones.
Strong written and verbal communication skills and ability to communicate status and requirements professionally and promptly to clients, producers, and carriers.
High comfort level with remote collaboration tools and CRM systems.

Nice To Haves

Executive-benefits, SERP, split-dollar, or COLI/BOLI case experience.
Experience working with carriers such as Pacific Life, Penn Mutual, Nationwide, Principal, AIG, Lincoln, and similar carriers.
LOMA ACS coursework or equivalent insurance operations training.
Experience negotiating risk classifications with carrier underwriters.

Responsibilities

Own assigned cases from initial submission through policy issuance, delivery, and handoff to ongoing servicing.
Review applications, forms, and supplemental documents for completeness, accuracy, and carrier-specific requirements.
Enter case data into carrier systems and the CRM, maintaining accurate notes, status updates, and activity logs.
Track underwriting milestones, identify cases at risk of delay, and take proactive action to keep cases moving.
Manage a multi-carrier pipeline and prioritize work to meet placement deadlines and client expectations.
Order and follow up on underwriting requirements, including medical records, APS, financial justification letters, trust and LLC documentation, paramedical exams, third-party interviews, and attending physician statements.
Schedule and confirm paramedical exams and third-party interviews, send reminders, and confirm completion.
Assemble complete underwriting case files, including cover letters, in-force coverage summaries, medical records, and financial information.
Read and interpret APS and medical records to anticipate underwriting questions and support proactive carrier communication.
Negotiate with carrier underwriters to obtain the best available risk classification while advocating for clients within the underwriting process.
Communicate with carrier new business and underwriting teams to accelerate case movement and resolve outstanding requirements.
Serve as the primary point of contact for case status among producers, clients, advisors, and carriers.
Send regular, proactive written case status updates to clients and producers.
Communicate requirements clearly and early to clients and producers.
Conduct client interviews about personal, medical, and avocation history as needed to complete applications.
Escalate complex or sensitive issues appropriately and drive resolution while maintaining case momentum.
Review issued policies for accuracy and resolve errors with carriers before delivery.
Prepare policies for delivery and coordinate delivery requirement signatures from clients and producers.
Manage trust and LLC account setup where required, coordinating with advisors, clients, and carriers.
Coordinate funding with clients, producers, and carriers to place coverage in force.
Submit placement documentation and confirm delivery requirements are satisfied before closing cases.
Hand off placed cases to the Policy Service / Client Administration team with complete records and documented ongoing obligations.
Ensure submissions and documentation meet state requirements, carrier guidelines, and AFA internal SOPs.
Maintain accurate data across carrier systems and CRM, and handle sensitive client and financial information with appropriate discretion and security.
Follow AFA SOPs for case movement, documentation standards, and service delivery; support reporting, tracking, and audit readiness as needed.
Identify opportunities to streamline workflows, reduce defects, and shorten cycle time from submission to placement.
Partner with Case Design and Operations to identify process gaps and contribute to solutions.
Build and maintain working relationships with carrier new business teams to facilitate faster and more favorable outcomes.