Case Manager (Human Services Coordinator I) - Plymouth Site Office

Commonwealth of Massachusetts•Plymouth, MA

11d

About The Position

The Department of Mental Health’s Plymouth Site Office is seeking an Adult Case Manager (Human Services Coordinator I) to join its Plymouth Case Management team. The role provides assessment, outreach, support, service coordination, and person-centered advocacy to DMH-eligible adults, advancing recovery, person-centered choices, and cultural competence. The case manager uses strength-based goal setting and supports independent decision-making, while developing, implementing, and monitoring individual service plans and helping people obtain services. Duties are carried out with respect for the dignity of the people served. The position is 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m. The Plymouth Site Office provides Adult and Child, Youth, and Family Case Management Services to Carver, Duxbury, Halifax, Hanover, Hanson, Kingston, Marshfield, Pembroke, Plymouth, and Plympton. The role requires travel based on assignment. A current, valid Massachusetts Class D driver’s license or equivalent from another state is necessary for this function. A criminal background check and verification of education, licensure, and certifications are part of the pre-hire process. Applicable vaccination or mitigation requirements for COVID-19 and influenza apply to this position.

Requirements

Knowledge of psychosocial problems affecting people with mental or emotional disorders and multiple handicaps.
Demonstrated skill in counseling, interviewing, motivation, and reinforcement principles, practices, and techniques.
Experience with types and symptoms of mental or emotional disorders and the programs and services available to this population.
Expertise in general report-writing methods.
Knowledge of crisis-intervention principles and practices and group processes for counseling people with mental illness.
Ability to prioritize and multitask based on client, team, and service needs.
At least three years of full-time or equivalent part-time professional experience in human services work or social work, or an equivalent combination of experience and qualifying substitutions. A bachelor’s degree or higher in a related field may substitute for two years of the required experience.
For this function, a current and valid Massachusetts Class D motor vehicle operator’s license or equivalent from another state is necessary.
Based on assignment, travel may be required; employees who use a motor vehicle for travel must hold a current and valid driver’s license at the class level specific to the assignment.
The position is subject to applicable COVID-19 and influenza vaccination or mitigation requirements.

Nice To Haves

Bilingual or multilingual fluency.

Responsibilities

Review eligibility determination records and obtain clinically relevant information from medical and psychiatric records, mental health assessments, school records, and interviews with clients and service providers.
Develop comprehensive assessments and Individual Service Plans (ISPs), review treatment progress regularly, and modify ISPs as needed.
Schedule multidisciplinary team meetings to formulate treatment and service recommendations, and collaborate and communicate effectively with service providers and colleagues.
Maintain regular contact with clients, service providers, legal guardians, and family members as appropriate; communicate relevant information and make referrals when needed.
Ensure updated collateral information, such as mental health assessments and legal documents, is included in client charts.
Document significant contacts, including face-to-face visits, calls with family or guardians about ISP content, third-party reports of incidents, and crisis events.
Maintain current electronic and paper medical records reflecting the bio-psychosocial information of people served.
Participate in meetings and case conferences.
Provide assessment, outreach, support, service coordination, and person-centered advocacy to DMH-eligible adults.
Use strength-based goal setting and foster independent decision-making.
Assist individuals in securing services.