Case Manager

Lutheran Community Services Northwest•Portland, OR

6d•$21 - $31

About The Position

Lutheran Community Services NW is a nonprofit serving communities throughout Washington, Oregon, and Idaho. The Case Manager joins the Family Services team and works directly with children, youth, parents, voluntary-agency case managers, and public schools in Oregon communities highly impacted by newly arrived refugee students, particularly Multnomah, Washington, and Clackamas counties. The role provides support to help clients achieve school success and contributes to the organization’s mission of health, justice, and hope. The Case Manager maintains client case management under state and federally funded contracts, develops strengths-based service plans, coordinates educational and community services, and ensures clients receive linguistically and culturally appropriate support. The role also tracks student progress, facilitates referrals and transportation, maintains program records and reports, and supports positive professional relationships among staff.

Requirements

Demonstrated strong cross-cultural communication skills and ability to build rapport and work effectively with teens from diverse backgrounds.
High level of computer literacy, including ability to enter and retrieve data using computer systems, applications, cell phone applications, and other office equipment.
Ability to work with team members and community partners from diverse backgrounds.
Ability to multitask and prioritize client and program needs amid competing deadlines.
Basic mastery of Google Suite and Microsoft 365 applications, and case management software.
Use of a trauma-informed lens to navigate challenges, conflict, and barriers; demonstrate resilience, awareness, and self-regulation.
Ability to complete tasks in a moderately noisy environment.
Ability to move equipment or materials weighing up to 10 pounds.
Excellent English reading, writing, and speaking skills.
Successful completion of LCSNW criminal clearance, including national sex offender and motor vehicle records checks.
Valid Oregon driver’s license, clean driving record, and active auto insurance.

Nice To Haves

Experience working in child welfare, with immigrant and refugee populations, and/or with youth.

Responsibilities

Maintain case management for clients in accordance with state and federally funded contracts.
Develop strengths-based service plans with clients to identify barriers to self-sufficiency and steps to address them, including liaison work with schools and educational support services.
Provide school orientation to students and parents; connect students to afterschool activities, homework help, and summer programs; and conduct outreach to school contacts about program services.
Track and monitor student grades and attendance through regular contact with families, teachers, and school counselors.
Provide transportation for clients, including arranging medical transportation or helping clients understand and access public transportation, and ensure language access at required appointments.
Coordinate referrals to refugee service providers, including the Health Department, Employment Services, Social Security, DSHS, and ESL providers.
Ensure clients are served in a linguistically and culturally appropriate manner, providing education and advocacy when needed.
Comply with program and department requirements, including record-keeping and reporting requirements.
Model and encourage direct, professional communication among staff and facilitate a positive staff support network.
Demonstrate awareness and sensitivity to the cultural and socioeconomic characteristics of the populations served when delivering client services.

Benefits

37.5-hour work week to support work/life balance.
Medical, dental, vision, and prescription benefits.
Employer-paid short- and long-term disability insurance.
Life insurance coverage at no cost to the employee.
Up to two weeks of vacation in the first year, based on hours worked.
Up to two weeks of sick leave, based on hours worked.
12 paid agency-recognized holidays.
Two floating holidays.
403(b) retirement plan with employer matching, subject to eligibility.
Employee Assistance Program (EAP) for the employee and family.
Potential eligibility for student loan forgiveness through the organization’s 501(c)(3) nonprofit status.