Case Manager - Medicaid

Pierce County•Tacoma, WA

9h•Hybrid

About The Position

The Case Manager provides assessment, service coordination, authorization, oversight, monitoring, and advocacy for older adults and adults with disabilities participating in the Medicaid program. The role includes working with clients in their homes, using a laptop to assess needs and oversee care plans, and helping clients remain safe and independent at home. This position is eligible for 10% field work specialty pay. The work arrangement is hybrid: the first three months are in the office, followed by scheduled levels of telework until probation is complete. This is a grant-funded position. Continued employment depends on job performance and evaluation, continued program funding, and applicable County procedures. The role is within Pierce County Human Services’ Aging and Disability Resources Division, whose work connects residents with services and supports through collaboration with community organizations and public partners. The onboarding process includes regular meetings with managers, supervisors, and teams to discuss expectations, goals, priorities, policies, procedures, and strategic measures. Pierce County also offers professional development through leadership development, online learning, and other training opportunities.

Requirements

Bachelor’s degree in social work, gerontology, psychology, counseling and guidance, sociology, or a related field, and at least two years of direct human services experience; experience serving senior citizens is preferred.
Alternatively, a master’s degree in behavioral health sciences and one year of experience in the social services field is listed, with the experience described as preferred.
Valid driver’s license and reliable transportation.
Must authorize and complete a background check as a condition of employment.
Strong written and verbal communication skills.
Ability to respond promptly and act with a sense of urgency.
Ability to work independently and as part of a team.
Applicants must be legally authorized to work in the United States without visa sponsorship.

Nice To Haves

Direct human services experience providing services to senior citizens.
Experience in the social services field with a master’s degree in behavioral health sciences.

Responsibilities

Assess, coordinate services for, and advocate on behalf of older and disabled adult clients.
Conduct comprehensive assessments to determine individualized client needs.
Conduct formal reassessments at specified intervals to evaluate progress and continuing needs.
Develop care plans, determine how identified needs can be met, and make appropriate referrals.
Provide routine information, referral, and assistance to people seeking help.
Direct individuals seeking crisis intervention to appropriate resources.
Use written and verbal communication with clients, family members, and community providers to help ensure services are delivered according to the established care plan.
Provide oversight and monitoring of client care plans in the client’s home setting.