Case Manager (Part Time, .4 Days)

Connections Health Solutions•San Francisco, CA

8d•$26 - $30•Onsite

About The Position

The Case Manager at the RESET Center provides person-centered care coordination, participant engagement, and discharge planning for people using the sobering program. Using harm-reduction and trauma-informed approaches, the Case Manager supports participants in stabilizing safely, identifies immediate needs, and connects them with ongoing community services. The role includes brief screenings and assessments, crisis de-escalation when needed, and close collaboration with community partners to support rapid discharge and continuity of care. The Case Manager helps ensure participants leave with clear next steps and access to resources that promote health, recovery, and stability. The RESET Center, operated by Connections Health Solutions in San Francisco’s South of Market neighborhood, provides an alternative to emergency department or jail transport for people found publicly intoxicated due to alcohol and/or drugs. In partnership with law enforcement and public health agencies, the center works to divert people from criminal justice and healthcare systems and connect them with appropriate community resources.

Requirements

1–3 years of experience in harm reduction, crisis services, behavioral health, or related community care settings.
High school diploma or equivalent.
Experience supporting law enforcement diversion or working alongside first responders, emergency departments, or criminal-legal partners.
Obtain Overdose Prevention and Narcan Administration training within 30 days of hire.
Basic computer literacy, including the ability to document in an electronic health record (EHR).
Ability to obtain and accurately record vital signs.
Strong attention to detail and ability to complete documentation in a timely manner.
Successfully complete Basic Life Support (BLS) certification during the first week of employment.
Meet the company’s mandatory vaccination policy, including providing vaccination documentation or qualifying for an exemption before the start date.

Nice To Haves

Prior experience with Managed Alcohol Programs (MAP), medical respite, interim housing, or sobering programs.
Current Basic Life Support (BLS) certification.
Associate degree in Behavioral Health or a related field.
Lived experience related to substance use, recovery, homelessness, or justice system involvement is highly valued and encouraged.

Responsibilities

Welcome individuals with empathy, respect, and a non-judgmental approach in a low-barrier, trauma-informed environment.
Engage participants using motivational interviewing to identify needs, goals, and readiness for services.
Conduct brief screenings and assessments to understand risk, safety, and resource needs.
Provide education, encouragement, and practical support tailored to participant goals.
Develop short-term, accessible discharge plans for individuals staying between 4–24 hours.
Coordinate referrals and warm handoffs to community resources, including substance use treatment, managed alcohol programs, mental health providers, shelters, crisis housing, social services, and hospital or emergency care when clinically appropriate.
Support crisis de-escalation and conflict intervention in collaboration with the care team.
Document services promptly and accurately in Epic to support care coordination, safety, and communication.
Maintain collaborative relationships with law enforcement, public health partners, and community agencies.
Complete required RESET Center trainings.
Perform all other duties as assigned.

Benefits

Employee Assistance Program for confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support.
Automatic enrollment in the 401(k) Plan after 90 days.
For full-time employees: comprehensive health insurance, including medical, dental, vision, accident, critical illness, and hospital indemnity coverage.
For full-time employees: company-paid Basic Life, AD&D, and short- and long-term disability insurance.
For full-time employees: voluntary life insurance option for employees and their families.
For full-time employees: Health Savings Accounts with a $1,000–$2,000 employer contribution depending on plan.
For full-time employees: Flexible Spending Accounts for healthcare, dependent care, and eligible commuter expenses.
For full-time employees: 401(k) company match after 6 months (50% of deferrals up to 6% of compensation).
For full-time employees: PTO starting at 160 hours accrued annually and 12 recognized company holidays.
Company-paid parental leave available to eligible employees.