Case Manager

Michael G Hostilo LLC•Macon, GA

12d•Onsite

About The Position

The Case Manager is the client's primary point of contact from sign-up through demand. This role owns the client's file day-to-day, which includes confirming intake information, managing medical treatment, tracking liens and coverage, keeping the client informed, and building the demand package that the attorney reviews and sends. The role sits at the center of the pre-litigation team and works directly with attorneys, claims, legal assistants, investigators, and accounting.

Requirements

High school diploma or equivalent.
Two or more years in personal injury case management, claims handling, medical billing, or a comparable client-facing role.
Working knowledge of the personal injury claim lifecycle, medical records and billing, and insurance coverage basics.
Demonstrated ability to manage a high-volume caseload without losing track of deadlines.
Clear written and verbal communication with a client-facing tone that holds up under pressure.
Proficiency with case management software and Microsoft 365.

Nice To Haves

Filevine and LeadDocket experience.
Familiarity with Georgia, South Carolina, and Alabama pre-suit practice, including ante litem notice requirements.

Responsibilities

Complete the intake call within 24 hours, verifying and obtaining necessary client information (driver's license, insurance, photos, etc.).
Explain the case process and set client expectations regarding treatment, demand prep, and demand out.
Direct and monitor client treatment, including provider type and appropriateness.
Complete the Medical and Damages section in the case management system and issue bill and record requests.
Save and notate Letters of Protection.
Assist with property damage issues (rental, inspection, total loss) and escalate complex matters.
Notate all liens in the file and notify the assigned attorney.
Send MedPay demands as soon as bills are sufficient to exhaust coverage.
Contact clients every 7 days while in treatment and every 10 days while in demand prep, notating the file with a summary of each conversation.
Collect bills and records from providers and third-party record holders.
Confirm correct bodily injury adjuster and contact information.
Confirm all treatment and lost wages with the client.
Draft the demand with all bills and records enclosed, submit to the attorney for review, and send to the adjuster once approved.
Notify the Director of Case Management the day before planned PTO, along with any current time-limited demands or open issues.
Update voicemail and email greetings with return date and backup contact before any absence.