Case Manager

The Salvation Army Canada and Bermuda Territory•Toronto, ON

10d•CA$29 - CA$31•Onsite

About The Position

The role of the Case Manager is to work with the Case Manager Supervisor in supporting New Hope Norfinch in achieving its vision of Housing, Outcomes, Mission and Excellence (HOME) by providing outstanding, client centered service in ways that are aligned with The Salvation Army’s core values and Housing First. The Case Manager is responsible to support clients with high needs to meet their basic needs, and move towards housing and long term housing stability utilizing the Enhanced Case Management model, which focuses on Housing First, uses the Outcomes Star and Critical Time Intervention.

Requirements

2 year Community College diploma in Social Services field
Certification in CPR/First Aid and Crisis Intervention
Applied Suicide Intervention training an asset.
Valid Driver’s License and favorable Driver’s Abstract an asset.
Clear police reference and vulnerable sector check
Minimum five years of prior experience providing support to homeless individuals.
Minimum of three years’ experience as a case manager in a social service environment.
Previous experience providing individual support to people living in poverty, dealing with mental health issues, addictions, social isolation and/or homelessness
Knowledge of the Residential Tenancies Act
Good knowledge of community resources
Excellent oral and written communication skills (computer skills essential)
A second language is an asset.
Well-developed skills and ability to work independently as well as part of a team
Proven ability to constructively give and receive feedback
Highly developed understanding of and proven ability to communicate appropriate professional boundaries
Strong understanding of and commitment to social justice issues, equity issues, anti- racism, anti-discrimination and anti-oppression
Ability to work within the mandate of and embrace the mission of The Salvation Army, . exemplifying Christian standards of conduct

Nice To Haves

Applied Suicide Intervention training
Valid Driver’s License and favorable Driver’s Abstract
A second language

Responsibilities

Ensure clients receive compassionate, non-judgmental and client centered care.
Receive new Triage referrals from Intake
Provide intensive case management to a case load of 18-25 clients at a time.
Complete The Housing Focused Case Management Assessment Tool and respond to needs identified in a timely manner.
Support clients in being housed as quickly and as effectively as possible
Coach and support clients as needed to access appropriate services
Provides case management which includes: Intake; assessment of housing history, barriers to housing, immediate and ongoing needs (ID, financial, medical, clothing, and furniture); work with the client in goal setting/housing plan; monitor and follow-up on client’s progress.
Complete Outcome Star Tool within first three weeks of initial case management assessment.
Build a comprehensive case plans that focuses on housing and housing stability and customize each case plan based on clients Outcomes Star assessment.
Tailor each case plan to meet the long term needs of the client as it aligns with Critical Time Intervention.
Participate in client review meetings
Provides system navigation, community support connections and crisis intervention
Advocate on behalf of the client as required and appropriate
Provides mentoring and modeling as part of social and life skills education
Keep accurate records and documentation (e.g. incident reports, log notes and case notes)
Prepare statistical monthly and other reports as required
Ensures that SMIS is kept up to date for clients in program
Perform additional duties when required
Support Frontline staff in learning new resources available in the community.
Adhere to standards that are consistent with the values & philosophy of The Salvation Army
Participate fully and constructively in staff meetings and in-service training.
Engage in formal Evaluations Sessions and supervision with Supervisor.
Read and follow the policy and procedures manual and the Employee's Handbook.
Read and sign a copy of the Toronto Shelter Standards and understand that they will be required to adhere to all guidelines in their dealings with Clients, Staff and Administration.
Read and follow the Residential Tenancies Act.
Become familiar with the provisions of the Position Description and Operations Manual which will be provided for each Job Position.
As required and applicable, make suggestions, that will improve efficiency, working conditions or procedures to Management.
Represent the Organization in a professional manner.
To assist the Case Manager Supervisor to ensure that all Health and Safety requirements specific to the shelter are in compliance with the Occupational Health and Safety Act.
Comply with the provisions of the Occupational Health and Safety Act and Regulations
Adhere to the agency's Health and Safety Program
Report accidents/injuries/workplace hazards in a timely manner
Conduct facility security/safety rounds on a regular basis according to policy
Adhere to all Health and Safety Policies of the agency